Reviews for Auntie Anne's in Overland Park, KS
Did have any pretzels made and were not making any just kept making bite which they had plenty of 15 to 20 min wait fir a... pretzel Read more
By far the worst experience ever. Staff is not receptive to customers and will make you wait forever for pretzels that are... already baked and set in warmer. Ordered a large lemonade, 1 regular pretzel, 1 cinnamon and 2 cream cheese. Took forever to getmy lemonade as the cash register lady went to fill up a gallon container with water right after I paid. Lemonade machine hadlemonade in it but she decided it was more important to fill up a gallon of water for no reason. Finally got my pretzels andlemonade with barely any ice in it. Then she proceeded to say that they don't have cream cheese, so I chose an alternative(spicy cheese salsa). She gave me only one when I had paid for TWO ($1.50 per dip). I looked at her like, are you going to giveme another one? And she's like, oh you want another one? And I told her I paid for two. Finally got everything except myreciept. She looks at me and asks if I needed anything else, and I ask for my reciept. It clearly stated on the cash registerthat if you have to ask for your receipt, you get 3 free pretzels, but at this point I'm so frustrated for having to wait over15 minutes for pretzels that were readily available, that I just left. I would highly suggest looking over competence when itcomes to customer service and production. You got 4 people working (1 waiting by the sink for trays to wash, 1 baking, 1 puttingpretzels together and 1 at the cash register). Clearly, no one was coordinated enough to see that there are over 15 customersstill waiting, to help one another out. And while I was waiting in line, the cash register lady was trying to do a cashtransaction with one hand, handing out dollar by dollar, while her other hand was holding on to a tong that she wasn't evenusing. Why not put that tong down so you can free up your hands to better give change back? Smh... Read more
They are nice pretzels, but I found them more salty for my taste buds. You have other flavour options, but I only tried the... original flavour. You can buy in either whole or bite sized pieces. They are located on the first floor of the mall, and areeasy to find. Read more
I love Auntie Anne's pretzels themselves but this location needs some work. The staff didn't seem very friendly and more like... they all just hated life. There's also zero places to sit anywhere nearby. An issue if you have a few kids with you or ahandful of shopping bags. Read more
I was trying to use your buy one get one free offer from T-Mobile Tuesday that ended yesterday. I go to this location all the... time and have never been treated so rudely. I had ordered and paid for the pretzels then your general manager Donte who hadfollowed me from the location in the food court. Told the manager that I could not be served because I asked about nuts at thelocation in the food court and wouldn?t allow her to put my pretzels in the over. After making me wait for 10-15 minutes whilebeing extremely rude and unprofessional he stated he was going to refund the money. He said the he would only serve me drinksbut then he didn?t even do that. He was very rude and disrespectful not only to me but to the person with me. He was justhateful to her I get the feeling that he doesn?t like people who are handicapped. The person with me has a walker and he reallyargued with her. He didn?t hand her the money back but put it on the counter then almost hit her walker when he stormed away.When I asked for the corporate number he told me that I could look that up myself and kept referencing that his boss is the VPbut gave no contact information. I would like to emphasize that the manager on duty and other employee at this location werevery nice and professional. It was only the general manager Donte who was rude and unprofessional. Read more
We absolutely love getting the pretzel bites. If you want an even sweeter treat get the cinnamon-sugar ones. They are my... favorite. One bread addict to another. This is a great place to stop for a nice little snack. They are so soft and chewy. Read more
The pretzel bites were perfect! A little less butter next time maybe. But Bridgette was wonderful today! The best service.... 12/15/2021. Read more
There are 2 Auntie Anne?s in the mall. We waited about 5 minutes before they ( 2 people) acknowledged us and when asked about... original pretzels he seemed frustrated and said he had to fill the case and it would be 15 to twenty minutes. Shouldn?t you havemade those before the bites? We went to one in middle of mall and they didn?t have any either but Carly acknowledged us said itwould take 12 minutes and made other suggestions like you should. We ended up buying pretzel bites. I would definitely recommendthe middle one between t-mobile and D&D. Read more