Reviews for Dairy Queen Grill & Chill in Owen Sound, ON
We got 3 banana splits, 1 medium and 1 small blizzards this evening. They did not have any banana left so they added extra... strawberry and pineapple. The pineapples we're almost rotten. My brothers got stomach cramps. I called them just to warn so noone else gets sick. The person who answered the phone got it personal and said "Ma'am I changed it this evening it cannot beold. We are not poisoning you." I am wondering if this is their attitude to every customer. Read more
Had a coupon 2 dbl cheeseburgers frys and pop. Folks excellent service and the burgers frys were excellent. I will go again.
I?ve never felt more disgusted?personal hygiene is not there pretty hard to want to eat somewhere when all you can smell is BO... throughout the hole restaurant I think I?ll make the drive to sauble beach next time I want ice scream as this Dairy Queen hasgone down hill thanks to new owners very disappointed. Read more
On two different occasions I ordered ice cream cakes with a photo and they did a great job preparing the cake quickly for me and... decorating it how I asked! I was able to email them with the details and they responded quickly too. Thank you! Read more
Yesterday was our 3rd visit over the summer and all I can say is that this DQ is not being managed or operated well. The first 2... times we ordered blizzards that would not have passed the flip test (note, they have not done the flip test those 2 times) asthe ice cream is already melting as they hand you your blizzard. I know that is not the DQ standard and so am wondering what ishappening that this is the quality of product being served? Yesterday we didn't even order. We started to, I ordered 2 items,then the phone rang and the person taking the order doesn't punch in my items, he just took the call. So I tried to carry onwith my order and he just puts up a finger to wait; which I would have been happy to, had we had been spoken to kindly and beenshown that our business was valued. This gentleman goes to the back to listen to what is apparently a more important phone calland in all fairness it could have been. I try to not make too many judgements or harsh ones when I don't know the whole picture.But another staff comes out from the back, looks at us, looks at the staff on the phone who is behind in the food prep area andthen just returns to the back. It was at this point we discussed our options and felt that supporting a local business over acorporation was a better use of our time and money and so we left. Read more
Husband and I got two flamethrowers, both were just soaked in way too much sauce we had to use napkins to wipe the excess sauce... off. Woke up the next morning we both had diarrhea and vomiting. I will definitely not be going back for quite awhile if at all Read more
We love this DQ location. The staff are friendly, caring, patient. They treat their trainees with respect. If something goes... wrong they make it right with the customer. Orders are ready on time and accurate. Well Done, Owen Sound DQ Team. Everyoneshould use this location! Read more
I originally ordered DQ through Skip the Dishes and my Skip driver didn't bring part of my order. I called DQ to see if he... forgot it, and the gentleman I spoke to was very kind and offered to bring me the rest of my order himself, and also called Skipthe Dishes for me to make them aware. The DQ employee showed up within 15 minutes of speaking on the phone, I was very pleasedwith their customer service and their desire to make their customers happy! This definitely showed me they go the extra mile fortheir customers :) Read more