Reviews for Baskin-Robbins in Owings Mills, MD
Do not bother going to this location after 8pm. The 2 guys that work there do not want to be there and refuse to serve you... anything other than a scoop of ice cream. If you ask for a milkshake you won't get one. I have been told milkshakes aren'tserved after 8:30pm, I've been told we don't make them at all because customers complain they melt too fast and they don't wantto deal with it, they don't want to clean the blender, and most recently they said the manager told them "don't make milkshakes"because they don't make a profit from them. The Google hours say they close at 12am (it's on a college campus) and the door saysthey close at 10/11pm. It's a crapshoot if they are open for business. They say they close at 8:20, 9:10, 9:40, 10:15, randomtimes depending on if they feel like working that night. You would be better going to any other Dunkin/Baskin if you don't wantto waste your time and gas driving to this location. These 2 guys should stay in bed and management should find replacements forthem. Read more
They would not make two milkshakes 15 minutes before the stated closing hours because the had already washed the blender. I... guess the allotment of dishwashing soap was used for the day. Ridiculous! Read more
I ordered 2 quarts from them last night through DoorDash. They held my order over 45 minutes and when it arrived, it was not... what I ordered. I called and it went to MAGIC JACK voicemail. I drove over and they actually closed on me 30 minutes beforetheir time. Last time I order from this location. They now cheat their customers Read more
We love the ice cream here but last time I was there I gave the guy the exact total amount and he basically robbed me, and... arguing with me, horrible experience! Plus I did pay double and getting wrong order so disappointed. Read more
Online said closing at 10pm at 925 they let A customer out and locked the door back without saying A word! Notice drive through... set in that line forever with only 2 cars A head of my and when I reached the board to give my order I never received A greetingI was left to sit there for another 5 mins and when I yelled hello still no answer! Service sucks Read more
Pulled up at 9:30pm tonight to get ice cream and the staff closed the door AS THEY SAW MY CAR PULL UP locked the door in my face... when it says you're open until 10pm online. Then acted like I didn't exist at door. Read more
As the staff comes and goes, so does the service. Never worse than average, though, and I've been frequenting for a decade. ... Being from NY/NJ area, I'm a bit horrified to really dig their bagels! Read more
Terrible experience, they never get their order right, they take forever to take your order and the service overall is terrible.... I order something very simple and they forgot what I even ordered at the window and they still gave me the wrong order. I had togo back inside to let them know about their waffle cone tasting really old and the staff didn't care at all. NEVER COMING HEREAGAIN! Read more