Reviews for Church's Texas Chicken in Ozark, AL
Sat in the drive thru for an hour, my Grama tried to order at the speaker but she told us to drive up to order, normally I... wouldn't mind but we were getting a 16 piece mixed, with sides. At the window they were being back and forth with us aboutpricing and what food we were getting, then told us we'd have to wait for food, then told us they had enough food, then cameback and said it would be another 15 mins. The girl at the window was smug as hell and clearly wanted to just give us a refundand was being petty, very unprofessional. I don't normally write reviews but when you only have a couple chicken places in Ozarkwe need to know not to waste our time. This was horrible. Read more
You have to wait for food but it's always fresh & wonderful. I seem to always get the trainees but I try to be patient.
Came through the drive through. Took about an hour to get food. Was good though. Thank you guys.
The staff is very friendly and helpful They are remodeling right now on the interior, but they are not providing good working... conditions for the staff .they have no air conditioning inside and the staff has to work this way..staff is still very nicedespite awful working conditions Read more
Gonna really miss the manager that just left but Alicia is very very nice and is a very confident replacement!
I moved to Ozark 4 and a half years ago. Probably about once a year, I get brave enough to give churches another try. Every... single time I've gone there, I ended up with at least a half hour wait in the drive through. I have even sat at the menu boardfor well over 10 minutes before anyone even acknowledged my presence or took my order. Their food is actually pretty good, but Ithink the service is a nightmare. In my opinion, it's the worst restaurant in Ozark. It's also the worst churches I've ever beento. It seems they are always short staffed and running behind on orders, and I believe this has been going on way longer thanthe pandemic so I don't think they can blamed it on that. I would go there more often if they could get these issues fixed, butas it is, I wouldn't recommend it to anyone. Read more
This is by far the worst church's chicken I have ever been to. First of all, it takes 10-15 minutes for them to acknowledge you... in the drive thru. Secondly, once you finally make it to the window, you can see the employees moving at the speed of sloth. Nojoking or exaggerating. I saw my food sitting there waiting but the guy just wouldn't hand it to me. The customer service isawful here. Read more
They need to put someone at the drive through window that can hear the orders that?s being given! I ordered 2 Texas chicken... combo meals, 3 piece chicken tender meal and two small orders of fried okra. When I get to the window, she gave me all snackboxes! I didn?t have any fries, okra or any drinks! When I asked the employee said she didn?t hear that and I would have to payfor those items! She has lost her mind! When what I had ordered was showing on the receipt! The manager came and had the nerveto say that her employee was right and that she didn?t hear me, so I showed her the receipt and she still wanted me to pay extraeven while looking at the receipt! She finally gave me my items, but I?ll never go back to this establishment again. If I couldhave gave it a half a star, I would have. Read more