Reviews for Cold Stone Creamery in Paducah, KY
First time going there. They had icecream cakes and several different flavors and toppings. Very friendly service
2 on staff the day we were there, one of them made it clear she didn't want to be there. The ice cream just was not very good,... wondering if the recipe or product has changed, I remember it being a lot better with a lot of flavor. Read more
Went there earlier today. Slowest Service I?ve ever experienced. The workers did not care at all about the line that went all... the way to the entrance. Took me about 45 minutes to get my ice cream scoop. One ice cream scoop. No toppings. Read more
Came in tonight and it took 50 mins to get our ice cream. But that's not what irritated me. It was the fact that the 2 people... behind the counter weren't even PRETENDING to work while there was a line out of the door consistently. A girl with purplishhair was standing around, not helping, not making ice cream OR checking out at the register. She just stood there talking to hercoworker (who was doing a horrendous job and working as slow as a snail on sleeping pills but at least she was doing something),and complaining loudly that she wanted to go home. HR can you please tell your employees PRETEND to look like they're doingtheir jobs. Read more
Stood in line for a hour to get ice cream. Only stayed because we came from out of town and havent had it in a year. Had... probably 60 people waiting in the store. Maybe this location should look at more staffing before they break their fire codelimit just with people waiting Read more
2/19/2022 5:30pm. Four of us each tried different flavors. Was our first visit. First off the ice cream tasted great, really... good flavors and very tasty. Better than other places we have been to. There were about 6 people in front of us. More came in aswe waited so they were busy. Only 2 employees working. Observing how things were going in front of us it was apparent that theemployees were less than enthused to be there. Our turn came. Let's just say there was no smiles and a careless attitude. I/wetried to be friendly . Had a couple questions and it obviously was an inconvenience that we were there. I feel sure they wereready to be anywhere but working. But that's your job. We are the type that will be understanding with things but a least tryto make the best of it and treat customers nicer. Will be awhile till we return simply because of the service. Read more
Went to this location on a busy Saturday afternoon. There was a manager and another staff working at this time. Although they... were busy, both team members worked diligently to complete orders quickly and accurately. They were both super friendly and madewhat could?ve been an unpleasant environment into a great experience. Will definitely go back! Great experience. Impressed withhow well the staff worked under such hectic circumstances. Read more
Good place to get great ice cream and waffle cones.