Reviews for McDonald's in Palatine, IL
Clean facilities and quick to take my order but the staff seemed too interested in talking with friends than quickly getting a... single bag of ice. Happy for the convenience not happy waiting twn minutes for the ice. Read more
A whole new experience for a whole new world. I've been going to this McDonald's for as long as i can remember. And seeing it... transform from the late 90s/early 00s to meeting the 2020's is something else. The staff is still as friendly as ever and thefood will always be above the standard McDonald's grade (which for some might not be saying a lot, but there is a difference). Read more
Been asked to park in ?Drive-thru Reserved Parking? and no one shows up for 45 minutes. Later said my order is not in their... system. No idea about my refund now. Manager needs training better than lying about orders. Read more
A great McDonald's in Arlington Heights! I just switched from another one nearby which couldn't keep its ice cream machine... operating to where I had several visits and couldn't get a chocolate sundae. Here it's always available. Read more
I thought McDonald's valued speed, but here the manager stands still and looks at snapchat. The cook first prepares food in... gloves, and then in the same gloves sweeps the floor with a dirty broom. And then he cooks in them again. I told him to takeoff his gloves, so in the photo he is without them. Terrible.. dirty and disgusting. and very slowly Read more
About 2 weeks ago our order that included 2 mocha frappes with caramel drizzle was incorrect. Was given manager on phone and... given name Patty. Come to get credit today and the manager on shift says Patty hasn't worked here in 2 years. So in other wordsthe weekend manager didn't want to deal with an unhappy customer and gave a fake name. Thankfully the manager on shift stillhonored the credit. Read more
I ordered my meal 40 minutes ago... They told me to pull into spot number 4 and people have come and gone. Guy even came to my... car to ask what I ordered and said it was coming up next that was 20 minutes ago. Still waiting.... Update: after 50 minutes Iwent back through the drive thru to request, lady said pull to window 3. Woman at window 1 remembered me I told her I was stillwaiting. At window 2 the guy who originally told me to go to spot 4 to wait. Asked to see my receipt which I explained I toldthe girl at 1 I didn't need one. Then some other lady appeared told me they didn't have spicy nuggets which I told her I didn'torder. Then she said they didn't have 10 nuggets which I also did not order.... Then demanded she see my receipt. I got my phoneout with my credit card statement that says 25 dollars at McDonald's and was going to have the girl at one reprint the receipt.ALL THIS FOR A QUARTER POUNDER MEAL, 4 PIECE NUGGET A SPICY CHICKEN SANDWICH AND ANOTHER MED FF ( which I never received). 1hour for all this.... shame on me for being "patient". Thinking oh they are busy the guy said I was next.... At least I got mymcflurry which was the only thing enjoyable. I will gladly travel the extra miles to go to a competent McDonald's. Read more
I always go to this McDonald's and I never have a problem. But last night was the last time I will go there at 3:30 am. When I... pulled up to the speaker someone said we're only taking cash right now, I said ok, I said my order got to the window the girlsaid a ridiculous amount.. I gave her the money she passed it to someone else he immediately gave her some change and when Iasked for a receipt she said their system was down. So I asked her how much each thing was she proceeded to ask someone else Inever got a individual amount she just kept asking someone else. I asked how does she know my total if her system was down. Shenever answered. Instead of snapping on her I just left. Got home the food was disgusting like it was days old. Coffee tastedlike cream and sugar only. Wasted my money on something I couldn't eat. Read more