Reviews for Chili's Grill & Bar in Palestine, TX
I DO NOT RECCOMEND THIS RESTAURANT!! We had the most horrible experience at Chili's in Palestine,TX.(First and last visit.) The... restaurant was NOT crowded. We had to wait 10 minutes to be seated. Our waitress Angela took her sweet time about getting ourdrink order and an even longer time to take our food order. We ordered 2 kid pizza meals with fries, 2 orders of nachos, and 1soup and salad combo. After waiting for almost an hour, the kids meals came out wrong and I asked to speak to a manager. I wasthen told that she would be right out she's helping to get your order. Several minutes later the manager was helping Angelabring out the food. All she could say was we're short handed. (Really not even an apology.) The kids meal pizza's were VERYundercooked and the fries were cold. The nachos were brown and hard from being under the heat lamps. And the soup and salad werenot even on the tray. We just got up and walked out. VERY POOR MANAGEMENT. Read more
Still here waiting for my food been like 40 minutes plus. Had hair in my queso. After 30 minutes the waitress comes to tell us... that they don't have one of the dishes we ordered. Still here waiting everyone's food that is supposedly here. Food got here andit sucked. Read more
Usually extremely pleasant. However, today after waiting to be seated for 10 minutes without anyone at the door greeting us to... be seated I had to grab our own menus and ask someone where we could sit then proceeded to sit ourselves. I also had to clen ourown table. We were at least greeted at the table to be told our server would be right with us. But the server was incrediblynice and the drinks came out quickly. Read more
I give it 1 star because there?s no option for zero stars. Now that I?ve been there and got on here to write a review, I see all... the bad reviews of this place, I should have looked beforehand, but didn?t figure I needed to check a review for a Chilis.Anyway, we showed up and ordered appetizers and drinks from the bar. (We like the chips and salsa here, but were informed thatthey didn?t have any chips). And steaks as our main course. We waited about 15 minutes for our drinks and my strawberrymargarita was absolutely horrible. Lacked any strawberry flavor at all and I honestly wondered if there was alcohol in it. Itlooked like slightly pink water with sugar on the rim. My companion ordered a drink that was supposed to be blue and it came aspale green and also tasted terrible. We waited another 30 minutes and a young man brought our appetizer- literally 30 secondsbefore another young man brought us our steaks. They brought me the wrong side dish and forgot my tortillas as well. Aftertaking my plate back and correcting that, I got my food back and we prepared to eat. It was at that point that I observed a verygood size, very curly, very dark black hair on top of my loaded potato. I pointed this out to our waitress and she took theplate back and said she would have it remade. It took almost another 40 minutes to make my plate again, my companion was doneeating and had been sitting there for 20 minutes before they brought my food back out, at which point we were both too irritatedto even want the food anymore. We asked for the bill and was told that there was nothing they could do and that we would stillbe paying full price for everything. Floor was dirty, there was no salt and pepper on the tables, the customers were passingsalt and pepper shakers back and forth from table to table. My companion ate her food, but had to douse it in salt and pepper asshe said everything was very bland and had no flavor. We paid our bill and left in disgust. All in all a com Read more
I usually love coming here, but this particular location is not a location I'd go back to! I drove two and a half hours to visit... with my family and we only had a short time together due to the fact i had to work the next day. When we finally got our foodafter waiting almost an hour after ordering, everything smelled great and it looked very appetizing! I ordered the mango Chilechicken with wild rice and broccoli. I began eating and noticed it was an unusual texture and when I looked at it closer, Irealized it was still pink inside. I told the waitress and she apologized for it and asked me if I wanted to send it back and ofcourse I agreed. Everyone else had started to enjoy their meal but by the time I got my order everyone else was done eating!This upset me. ???? I didn't get to enjoy my meal along with my family! I didn't want to make them sit there and wait evenlonger for me to be able to eat... there was apparently no manager available to speak to nor any supervisor. I didn't think Ishould have to pay for a meal that I wasn't even able to enjoy! Still had to pay for it and was not offered any sort ofcompensation for anything, so her tip was not as big as it would have been! Read more
What I ordered vs what I received. My door dash order to over 30 min longer than expected to and this is what I received. Dry... quesadillas that were coming apart in the container and no sour cream, pico de gallo, or ancho chile ranch to go with it. I donot recommend this restaurant. Read more
Oh. My. Gerdness. Our food was delish!! We ordered shrimp tacos with street corn and honey chipotle chicken and waffles. I have... zero complaints! The chicken was spicy and made my nose run after the first bite lol. Our server Diana Va. was super friendly ina natural way, not a I?m-working-you-for-a-tip kinda way. The restrooms were clean. We?ll definitely be back. Read more
We went for lunch from 12-1. The restaurant was NOT busy. We waited for a waitress to come but no-one came so I went to the... hostess and asked her to tell our waitress we needed to order. We ended up ordering to-go because of the time but even thenbarely had time to make it back to work on time. The wait staff needs to take orders more promptly. Read more