Reviews for Jamba in Palo Alto, CA
Why is the phone off the hook? Can someone call me please it?s regarding my pickup order for 9/9/2022 at 4:30pm.
I ordered 2 drinks and a breakfast sandwich ahead of time on the app to pick up at 8:20. I arrived at 8:45am because there was... an accident on the freeway. Only one drink and a sandwich were ready. I entered and the staff were chit chatting with a customerthat seemed to be a friend which is completely fine. But when I approached the pick up area, one of the staff members justlooked at me. I said hello and that I was here for an order pickup. The staff member does not say anything. It seemed like shewas distracted and wanted to use her phone. She walks away takes one drink out and heads to the back to get the sandwich. Shethen starts to make what seemed my second drink. I was running late to work which yes is my responsibility however I did order adrink ahead of time and selected a pick up time which I expected would be the time The order would be ready. At this point, Ihad to raise my voice a little so the staff member that was making the drinking could here me ask ? are you making the drink ??She then responded yes, and at this point I just was not happy. First they don?t communicate with a costumer. So I explainedthat I don?t have time and if I could get a refund. She said it would be faster for the drink to be made but I just didn?t wantto be there longer then I had to since the customer service was not great. I said that?s fine forget it then. And I proceed towalk out. I hear the staff member mumble ? then I guess you can?t get your refund? and the staff and customer/friend laugh. Areyou serious ? What kind of customer service is that and I entered back and i said that they had terrible customer service andshe responds ?then don?t come back?. Wowww!!! Amazing! I guarantee I won?t be returning. Do better! With everything going on inthe world! The least we can do is be kind and respectful and communicate properly but I guess we all failed at that too.Management please reach out to me as I do want me refund. Thank you! Read more
My first time coming here and I loved what we ordered. My new favorite drink is definitely peanut butter moo?d even though a... medium drink is 720 calories. Worth it. Read more
Just like every other Jamba spot, the Jamba at Palo Alto's Town & Country can get a lot of people during lunch time and... afternoons, especially on hot weekends. But the service and Jamba here is still good. Read more
The Orange Dream Machine is wicked good. I strongly suggest on your next visit you try one. Its orange and creamy and... delicious..like an orange dreamsicle..but better. The staff is always friendly and helpful especially when it comes to dealing with their App. It doesn't always record your points and they always fix it for you. They follow the CDC guidelines and theplace is really clean! Read more
Ordered through the Jamba Juice app, something I didn?t order popped up at check out and I didn?t realize till I already... processed my card. Called to have it removed so I couldn?t get charge. 4 days later they still took out the whole amount. Icalled to have it refunded and who ever I talked to told me they don?t have control only the manager ?who hasn?t been in for awhile because she is super busy? has access to do this. I then asked when will that be because I?m not going to just give moneyfor free and she told me ? I don?t have control over that? and then hung up on me out of no where. Definitely going to keepbugging till I get my money back and definitely going to complain ! Read more
Jamba Juice is always a decent smoothie. I had different smoothies everyday I came here over three days and I was satisfied... with the flavor. The issue, however, is in the ability of this location to handle multiple orders. On the first and third daythere was only one or two people there and it was efficient. On the second day, however, there were about five people and thewait went up exponentially. Instead of waiting only five minutes or so, I found myself in there for upwards of twenty fiveminutes. Read more
Had a Jamba Juice after surgery at Stanford Medical Center.