Reviews for Stella's Place in Palos Hills, IL
Manager sucks
Friendly and clean place to go
This gambling place itself is very cozy, clean and modern, but the service leaves a lot of room for improvement. Very... disappointing... Read more
The employee working tonight was rude and down right condescending. I have been coming to Stella' s for a few years, often... visting different locations. When we walked in, she looked at us and turned around and went to the back. Very unwelcoming. So wesat down and started playing. She came out of the back several minutes later screaming "I NEED ID's I NEED ID's" . We looked ateach other shocked that she acted that way and said let's leave. We cashed out and I politely said she didn't have to yell sorudely, we would have been happy to show our id's. She screamed that she bets we don't have ID's. I explained we do but shewalked away when we entered. She yelled you are not to pass the carpet line until she checks id's. I asked her for her name. Shesaid she doesn't have to tell me anything. She then started telling other customers that we have done this before and that myfriend doesn't have an Id. I would not want someone like this working for me or representing my company. Read more
I just had an unbelievably awful experience at Stella?s on 111th. As I approached the door to walk in, I saw the employee... behind the counter walk to the back. My two friends and I walked in and started to play the machines. A few minutes later shecame out of the bathroom and said in an extremely rude tone ?I need your ids. You know that. Up at the counter.? I?ve never hadanyone talk to me like that so I said forget this let?s leave and go somewhere else. We cashed out. My one friend walked tothe car and ignored the employee yelling at her. Then the other person that I was with said you didn?t have to ask so rudely. Then she raised her voice again. My friend asked for her name and she said no, I don?t have to give it to you. She continuedto raise her voice and then talked about us to other customers. She said that it wasn?t the first time we tried to get inwithout an id. I told her that I?ve never seen her before in my life. She continued to raise her voice. Stella?s has alwaysbeen filled with courteous staff and this woman is an awful fit for your company culture. Read more
Walked in and not greeted correctly.Trash at machines and attendant not busy. bathroom dirty toliet not flushed.
Nice and comfortable place
What is the real purpose of checking an I.D.? I'm a senior, so this baffles me. No one else does this so intently. I visited... the Stella's at another location twice and my I.D. was not checked. It makes me wonder if my betting habits are being monitoredand I'm treated accordingly. There are cameras over each machine. What are "all" the reasons they're there? Lately the wins areabsolutely pitiful. The chase is no fun at all. I imagine management saying " Get out of here, already!" Please respondhonestly. Read more