Reviews for Buffalo Wild Wings in Papillion, NE
Dude could've just remade Luca's order. Not that hard. Maybe monitor the to go orders better so people don't lose their food.... Not fair to a paying customer to just go without. That's bad business... Read more
We arrived just after opening time. We had not been there before. We were a party of two. We waited to be seated, as there were... 4 people chatting behind the To go counter, and we didn't see a sign saying to seat ourselves. We kind of waited for someone towelcome us, or at least tell us to seat ourselves. Eventually we went to a booth on our own. The server took our drink order,and said the menu was available by scanning the code on the table. We are both in our 70s. I guess we looked bewildered becauseshe said she'd bring us actual printed menus. After a bit we ordered. I ordered the sauced chicken sandwich and fries, and mycompanion ordered 6 wings. After a bit, the wings came out. (Delivered by someone other than who took our order) No sandwich.I told my friend not to wait for me to be served. My friend actually had finished 3 of his wings before yet another serverbrought my sandwich and apologized for the wait. Ok, it's 11:45am. The ketchup bottle on our table was empty. I waited,thinking someone would come by to check on us. I finally looked around for ketchup on another table. The one closest to us hadno ketchup at all so I wandered 2 tables down to find some. Our $3.29 each iced tea glasses were never refilled, nor did anyoneask if we wanted refills. A young man cleared our plates and asked if we wanted our check. He brought the check, ran my cardand thanked us. As we left, I expected one of the 5 people standing at the takeout counter to at least say thanks for comingin, as most places do when you leave. Nope. I won't be back. Food was nothing special and service stunk. Read more
This is the worst experience I've ever had at a BWW. We ordered 2 orders of wings, wedges with a side of queso, and onion... rings. 5 minutes after we order they bring out an order of wedges covered in cheese and ask if they're ours. I let the runnerknow that we did not get an appetizer but he said if we ordered wedges these were ours, they have a "hot and ready" buttonbecause the kitchen is too busy they can't let it sit there. So he refused to take them back and bring them back as I asked,cheese on the side and WITH my food. I'm sure there were alot of other people waiting for wedges and I know that it takes 3minutes to cook them because I worked the front and back of the house at 2 different WAY busier BWW. We watched them bringrandom food out to people so nobody at any table was eating together. This is ridiculous. After waiting 40 minutes the waitresscame back and said she was going to go back and make our food. Are you kidding me? There aren't the words to describe how bad ofan experience this was. Don't waste ur time or money. Read more
We were looking for somewhere to eat out for my son's birthday, well we ended up deciding to go with Buffalo Wild Wings since... they had the least amount of cars in their parking lot during peak supper time. (which should of been a red flag from the start)We came with a party of 5 people which isn't a unusual amount of people to have out for food. We were waiting to be seated foralmost 10 minutes. Which come to find out they had a sign posted to seat yourself that another party was standing in front ofblocking it. After we finally sat ourselves at a table that didn't appear to be cleaned very well. I asked the waitress to cleanthe table and seats and she tried to tell me she had just cleaned it. Well it looked dirty still so please clean it again was myresponse. After that she tells us to scan a QR code on the table with our phones to get the menu. I asked if that was the onlyway to order because we had some older people that are not tech literate in our group. Which was met with resistance from thestaff to even bother giving us physical menus. I simply stated that not everyone has a phone to do this or knows how to doit. It ended up taking at least 10 minutes for a waiter/waitress to come start with our drink order. They proceeded to serve 2other smaller groups that were seated well after us before bothering to ask us what we wanted to drink. Once we placed our orderfor drinks we waited somewhere between 10-20 minutes to bring our drinks. At this point I had to insist we order because theywere going to bring us our drinks and leave us to wait even longer to order food. Our food took at least 20 minutes to arriveto the table after ordering, which is probably normal for a table of our size. Out of 5 different meals and an order of 30chicken wings the only food that was even close to being served hot was the wings. Literally, everyone in our group had coldfood or the food just tasted awful. I spent 130 dollars on our meal and did not leave them a dime Read more
I hadn't been to Buffalo Wild Wings in many years. I've never had a bad experience there, but this last time was especially... nice. The food quality was very good and the service was excellent. My son got a burger with cheese curds as the side, and theygave him a very generous portion of curds, to the point where he couldn't finish his burger. As his dad, I am not plagued withsuch limits. Read more
Just walked out after sitting in the bar section unacknowledged for 25 minutes. No manager was visible at all but the one server... in the bar area refused to be flagged down as he was focused on flirting with the table of teen girls and chatting with hisfriends at another. Event was between 12:15-12:45 5/24/2022; bar area service flirt had curly hair and a bunch of high schoolfriends apparently out of school dining in that were more interested in business customers. Absolutely atrocious service.Working folks have typically an hour or a little more for lunch. Do yourself a favor and walk to the Red Robin next doorinstead. We were seated immediately, orders taken immediately, drinks within a minute and our sandwiches within five. We werechecked on constantly for anything else we'd like - more fries, drink refills, etc. First class. BWW, you failed at your onejob. Restaurants gotta stop blaming the economy, supply chain, Brandon, high wage expectations, etc. If Red Robin can rock it,so can you. Read more
Took an hour to prepare food when there was no seating in the restaurant. Food was cold, fries were hard, box that burger came... in was smashed. Ordered a full sized salad, and got a very small portion, including box it was in salad was thrown everywhere.Went back and (looked like a manager)with pink hair was very rude and straight up said that we were wrong, and walked away fromus and stayed in the back. Phone rang twice and she didn?t pick it up and still stayed in the back. Read more
I stopped at my normal BWW in Omaha and they weren't showing the fights...even though I looked it up online and they said they... were....handmade sign said they would play reruns at night rather than show live. Drove to Papillion. Waited for 40 minutes forfood but got to see the fights. My waitress was great and paid for the food since I waited so long. There is a huge MMA fan basehere in the Omaha metro. May have to go elsewhere if BWW can't step up their game, which is a shame because I love their food. Read more