Reviews for Tropical Smoothie Cafe in Papillion, NE

I Went in To get a smoothie, decided to use the restroom before ordering, was stopped by the Asian lady and told to go down the... way because their bathroom was for customers only. Okay. Needless to say, I am no longer a customer. Read more

My fiancé and our family have been coming here since July, three months, and have spent over a thousand dollars at this... establishment. Today we were treated so poorly that I can't say that we've experienced that anywhere else. A few weeks ago weordered six smoothies, and every single one of them was made incorrectly, I called in and was told to come back to the store andthey would correct the order, and proceeded to apologize, as a new employee had made them. I was informed that if anything wereto happen in the future we would need to bring the smoothies into the store within one hour of ordering them, and that thisreplacement was a one time courtesy. Today we again ordered smoothies for our entire family, and *One* was made incorrectly. Weordered a Sunrise Sunset, and a Sunshine smoothie (the sunshine so we could All try it before we had to go to an appointment.)We received *Two* Sunshine smoothies. I called in to ask about a replacement (after they were delivered - less than 20-30minutes after ordering,) and we were told to bring them back to the store untouched. We did so, even though that meant that myfiancé and I were unable to try it. When the smoothies were brought back we asked for a refund for the one that was unable tobe tried, and for the other one that was made incorrectly to be replaced. We were Reprimanded for our previous experience,being told "we're not going to refund you because we Told him (referencing me) to bring them in and he came in without them." Weexplained what I was Really told, and Every employee in the store gathered around to tell us that we were Wrong and that theyhad told us otherwise. They refused to refund the one that was made incorrectly and demanded we give our name and number for theowner to "decide how to handle this situation." I am extremely upset by how intolerably Poorly we were treated by the staff ofthis establishment. We will not be coming back here if this is the treatment we receive after coming here Read more

Store manager was very loud and rude to me when I ACCIDENTALLY grabbed the wrong drink at the counter. I brought it back after a... sip or two but she adamantly refused to make another one for me even after I profusely apologized. The saving grace was the kindand understanding gentleman working the cash register, who paid for my replacement drink out if his own pocket. Manager lady whoyelled at me couldn't seem to understand honest human mistakes happen and that people grab the wrong order on a regular basis,it's part of the food service industry! Read more

This place is absolutely outstanding everytime I come here. I could eat here for breakfast, lunch ,and dinner every single day... and never complain ever. Read more

Service is always nice and pleasant. This place makes some awesome smoothies

This is the best smoothie place in the area and the only one I'm aware of that makes smoothies based mostly on real fruit and... vegetables instead of mixes and powders. Always very refreshing and fresh-tasting. After a few years of only going there forsmoothies, I tried the flatbreads and wraps on a recent visit and was surprised by how good they were. The staff here havealways been very friendly and patient. Only wish there was one in Bellevue. Read more

Mrs. Kay & Mr. Wayne and their staff are such a pleasure!!! They make a great product, fast, and always friendly! I do hair... across the way and they keep me fed & energized!!!!! 10 out of 10!!!! Thx you For treating me like family! Customer service is adying art and y?all make it look fun again!!!! Absolutely love the product & staff!!!! Thx you & God Bless Fen Read more

Food was very good, but it took awhile to get our food and there wasn't a changing table for our baby in the restroom.