Reviews for Jack in the Box in Pasadena, TX
Did this jack in the box get new management because everybody has been so nice. I got my food on time and it tasted really good.
This place is going down hill bad! The last 2 times we have been there the tacos were horrible. 1 time they tasted spoiled and... the 2nd time they tasted burnt as if the oil was old, which I know it was because there was balck specks all over the tacoswhich is the residue at the bottom of the fryer. This was my go to jack but idk what's going that they are not caring aboutquality anymore. Read more
Food over priced slow service and is always cold I wish they close this one down cause they are trash food had mixed food in it... bad business Read more
I went through the drive thru and was sent home with rotten tacos!!! Definitely my last time eating there. Do not recommend.
I was there to pick up a DoorDash order and I got stuck in the line at 10:15pm on Saturday, June 11th. The line hadn?t moved in... over 5 minutes. When I decided to back out someone pulled in behind me and I was stuck. 20 minutes later I was at the window andI was told to park out front because they couldn?t find the order and they needed to get the orders to the cars behind me. I wasupset because I told them at the speaker box the name and they told me to pull to the second window. Why were the people behindme now priority and I was supposed to pull around front? They?ve done this before and I get stuck in the parking lot for 10minutes and then I have to call to see if they?re ever bringing the order out. The 2 guys working kept telling me I had to moveand I kept telling them I had already been there 20 minutes and the order should?ve been picked up 15 minutes ago. Then therewas a black lady that came to the window and she was telling me I had to move or she?d cancel the order completely. She keptsaying ?it?s DoorDash? as if the DoorDash customers are less important. And then she walked away and said ?we can just cancelher shit?. I proceeded to sit there and within 2 minutes they had the order to me. I asked her name and she shook her head andsaid ?it?s Marie? I really don?t think that was her name I think she gave me a fake name. The 2 guys made me mad because theykept telling me to park in the front when they could?ve used that time to make the order but she was completely unprofessional. Read more
Went there Saturday night to pick up a mobile order for Uber eats. First A young black guy in the drive-through told me that... they didn?t have the order. Then I had to try to cancel the order for about an hour, then I go back to the drive-through andtell them again while I?m still on hold trying to cancel that I have an order to pick up if they have it. After I get to thewindow the white guy in the face mask comes up and tells me that I was supposed to inform them to make the order. I don?t knowhow I?m even supposed to tell a restaurant how to do their job. I?ve never went somewhere where I was supposed to tell somebodyto do something and it was my responsibility aside from my regular duties-that they couldn?t do themselves. Read more
Horrible! Ordered a chicken fajita pita medium combo the only good thing was the Dr pepper! Fries weren't full and @ 4 PC of... grilled chicken With alot of lettuce and more pita bread inside! Tried to go get a refund and no one there could do it!! Theysaid come back in the morning ???????so I'm stuck paying for less than half a pita and little french fries!! I doubt I will goback to this location but if anyone does definitely don't go on a sun evening! They need to get it together!! Read more
The food is just too greasy for my health anymore, but the younger hearts can still enjoy it for a time.