Reviews for Dunkin' in Pearl City, HI
No Aloha here. The piece of paper on the front said that lobby is not open and that only drive through is open. When I... walked to to the window they refused the service because I wasn?t in a car. The girls kept saying something about me having todownload an ?app? in order to order coffee. This felt really wrong. The car on the front of me didn?t have to get ?an app?.Absolutely ridiculous to refuse service based on the fact that I didn?t have my car. There wasn?t even a sign that said ?noshirt, no shoes, no car no service? Read more
I usually like this location but today was not good. They didn?t have the hummus I wanted but didn?t say until I had already... paid and then the tomatoes were burnt bad. Read more
The staff was very rude. This was my first time at a Dunkin? and I really didn?t know what to order. There was no one behind me... to order. I let be known to the cashier that I never been at a Dunkin? before. She just stared at me waiting to take my order. Ieventually ordered a glazed donut, a sausage, egg and cheese croissant, and a iced latte. Then I went to the next section towait for my order and a guy was eating and licking his fingers. He eventually closed the box and walked in the back. Waitedabout 7 mins and he returns and he had said a sausage egg and cheese croissant, threw the bag on the counter and walked back tothe back?WOW!!! I will never go anywhere and give support when I am treated like that. I didn?t do anything to this person andhe threw my bag on the counter. I felt it was very rude. I don?t know if he was having a bad day but my impression was bad so Iwill never go here again. I bit the sandwich and it was very hard and the middle of it was cold so I spit it out. The latte wasgood. Read more
Second time visiting this store. Good coffee and doughnuts. This location is one of the few on the area that takes orders... through the Dunkin? app. I wonder why so many do not. Well, the order process was seamless and I only had to wait a few minutesto get my completed order. Pumpkin doughnuts are amazing. Two critiques: 1. Store was out of pumpkin minis (bummer) but that?snot really a critique, I suppose. 2. Please have staff regularly clean the surfaces in the ordering area. Those surfaces werelooking pretty?used today. With all the hype about being clean, it?s important to keep that at a high level. Other than that,great place! Read more
CHECK THE BOX BEFORE YOU DRIVE OFF! We haven?t had a problem until today. Ordered 12 donuts and all 4 Boston cremes were STALE... AND DRY!!! I tried calling, just goes to voicemail. Drove all the way back up there. He gave me fresh Boston?s but hardly lookedat me and never apologized. I was never given a receipt to begin with anyway. POOR CUSTOMER SERVICE TODAY! That guy needs moretraining or off the drive thru window. CONSISTENTLY OUT OF DONUTS!!!! Read more
Tried the Seasonal SugarPlum donut (dark purple frosting) with white sprinkles today! Saw the commercial and had to try it! So... yummy. I?m not sure if it tastes like a sugar plum but it was definitely sweet. I liked it. We also got the Strawberry frostedwith white sprinkles (always yummy!!) and plain glazed for my mom. Donuts are always soft and fresh! It?s always a happy daywith donuts! Read more
This was my first time trying this Dunkin but it was not good. I ordered 2 different sandwiches. One was the new pepper bacon... and the other was bacon egg and cheese. The croissant on both sandwiches, was so dry, it was not edible. It tasted like flour. The lady working the register was rude. She acted as if it was a burden to wait on us. Then gave me the donuts but not thesandwiches. I got all the way to my car and had to go back into the store for the sandwiches. Read more
Absolutely love this place! They always get my order right every single time, the hashbrowns are always hot and crispy, sandwich... is always hot, drinks are always made perfectly, staff is always very welcoming and polite! Read more