Reviews for Sonic Drive-In in Pelham, AL
You can't beat some of the deals offered by Sonic. Today (10/31) was $.50 corn dogs. I don't think I've ever had disgusting... food from Sonic and that's why I keep going back. I just wish they had sauerkraut for the hotdogs (I'm probably in the minorityhere). Read more
The server was in such a hurry, she didn't stay to get her tip. She also seem to be in a bad mood. I waited 15 plus minutes for... cold cold food. ???? I asked them to replace cold fries and 10 minutes later they brought 2 large hot ???? fries. I'm ok withthem trying to fix the problem but my question is why not get it right the first time? My burger was still cold and pop wasflat. Read more
Perfectly mixed slush! I asked for a Strawberry fruit slush with xtra fruit. This is about the best one I have had. Sweet like... it?s supposed to be with lots of flavor and with xtra fruit. Went to Sonic in Alabaster last week and they I kid you not, gaveme a slush that was only white ice, and the car hop told me that ? it probably didn?t get mixed right? and did not try to get mea new one. Kudos to this location for making my slush right. Service was fast and car hop called me , sir and said thank you. Read more
Edit: Sonic, if you want me to visit a website to escalate, then I request the actual website rather than a link that you earn... money through. Yes, you didn't provide a disclaimer. How convenient. Everyone else, don't support shady business practices.Anyone who uses a bit.ly address earns money when you use it. Original: Join me as I walk you through the experience I hadtoday at this location on Sunday October 2nd, 2022 at 2:30PM. I pulled into the parking lot and half of the menu boards hadsigns that stated "Orders must go through the drive-thru." Well, they have inside seating and I had my daughter with me so Iparked and we walked to the door. Locked. No sign. Walked to the next door. Locked. No sign. Ok, I guess we are going throughthe drive-thru. I wait in line and the girl says "What 'chu want?" No greeting. I state that I would like 2 orders of cookiedough bites. She repeats that into her cell phone. She gives me the price and I said, "Ok, thank you." No reply from her. I getto window and the girl states the price and holds out her hand for payment. No greeting or anything friendly. I pay and sheimmediately hands us the ice cream that goes with the order. It's 83 degrees today but I guess I'll let these melt while we waitfor the rest. She hands holds the bag out of the window when it's finally ready and doesn't say a word. I take it and sheimmediately closes the window. My daughter said they only gave us one after checking the bag. I got the girl's attention andthen told her. No word was spoken by her and she slammed the window shut. I saw her grabbing her head and walk a few steps backand was talking to someone. She came back and said the guy gave us all 6 of the bites in one bag. I was thinking Ok, I asked fortwo orders but I'll deal with it, and then said ok, thank you. No reply, just closed the window. We park and my daughter tellsme there are no spoons. Ok. No napkins. Ok. Ice cream is melting but I live 15 minutes away so I head home. We g Read more
The lone employee on a Friday night was very kind and did the best she could. There is never any drive in service at this... location, only drive thru because of a refusal by management to staff properly. I wonder how corporate feels about theirseasonal items not selling because they are only advertised at the closed off stalls? Disappointing. Read more
I would give 0 stars if I could. I went to sonic last night with my husband because I?m almost 25 weeks pregnant and I was very... hungry. We waited for at least 30 minutes after ordering in the app. My husband got out and walked to go inside to discover allthe employees left a long time ago? it was around 7:35pm or so when this happened. Us along with tons of other people we?rewaiting for food that would NEVER come. Your hours say you close at 9PM. The worst part about this was my card was still chargedbecause I used your stupid app. I expect my money to be refunded immediately since your employees left and went home andcouldn?t even leave a note and since I DID NOT RECEIVE FOOD. Talked to the manager and apparently they closed early but failedto close the app and turn off all the lights. I was not the only customer there last night and have a video of everything toprove this. It?s ridiculous that I had to wait for food that was never going to arrive and was charged for it because they?reunprofessional. Now I have to wait 10 business days to get my money back. This is a terrible establishment. Read more
Most of the bays we're non-functioning screens, thankfully this location had a drive-thru. The drive-thru was efficient, staff... friendly, and food good. Read more
OK, this is the third week in a row this location has been drive thru only. No problem...but sitting in line for 30mins is... insane (as i sit in line). On top of that the delivery of the information. Don't get an attitude as if you "put the chains up"to present the notion that the stations MIGHT be closed. I assume I am expected to sit in line until happy hour is over. It'scounterproductive to the promotion in the first place. OK I get it...No, the drink is not worth me sitting in line thislong...so I'll drive off. Point taken...I won't be back. Manager, Regional manager...owner...generic replies aren't enough tokeep people coming to this location. Sonic in general....I'm not driving across town for anything on your menu. You might wannacorrect the problem for every patron on this side of town. Read more