Reviews for Captain D's in Pell City, AL
Apparently on some meal a soda is considered as a vegetable. A week or so ago, my 77 yr old mom and hee friend ate there .... They waited about 20 minutes for someone to come take their order, no one came. Then someone in the back said not to takeanymore orders until they got caught up. At no point did anyone say anything to them! First example, we are sorry for yourwait, would you please have a seat and we will let you know when you can order, nothing , not a word! Finally about 40 minutes later or longer, they placed the order and had wait another 30 minutes to get the food! This is unacceptable! The wait wouldhave been fine if someone had addressed them! Then they messed up the order on top of that, the food was not good at all! Mymother is to nice to say anything! So on her behalf I AM! We did go there yesterday and I did say something to the cashier, andwas very nice, but couldn't do anything, not being a Manger. We asked for hot fries, didn't get them, the food sucked! WE WILLNOT BE BACK! THIS STORE NEEDS TO BE IMPROVED!!!! Read more
Food is ALWAYS undercooked, or cold. We have to go back inside every time to get something that was left out of the bag, and... service is terrible. You don't greet customers by saying "go head" or rush them through their order. Very nasty on the insidetoo. Give 0 stars if I could. Read more
Pell City, Al (Captain D's) has always been a family favorite. We use drive thru mostly and never been disappointed. Always hot... and delicious. In fact we have D's attack for their fish, shrimp, oysters and all the other options we have tried. Thank you CapD's. Always a pleasure having dinner with you. Read more
I came to this restaurant this evening and I ordered the seafood platter and I ordered the fish and shrimp for $5.99. I wanted a... baked potato and coleslaw as my sides with the $5:99 dinner with no drink that was a part of the meal. The employee told me Ionly get one side. I went back around the building after I got my two dinners and took a picture of this dinner that is on theboard. I truly think this picture of this meal is misleading. After I got home with these two dinners and opened them, the $5.99meal had a bake potato, two hush puppies and a small piece of fish. There was no shrimp. I will not be back to this restaurant. Read more
I am very dissatisfied with this particular location. Every time I come here something happens. This time I pulled up at the... drive thru around 10:33 pm ? granted I know they close at 11 ? I sat there for a minute, I said hello. Nothing. So I called &told them I had been sitting in the drive thru & nobody has came to take my order. After we hung up, I was placing my order &asked for a baked potato.. we can?t make baked potatoes because we are about to close?? it takes 20 minutes to make one? Okay,that?s fine. Can I have a large sweet tea.. we do not have any sweet tea??. So I said just never mind on the entire order &drove off. I get being ready to go home.. but seriously. You work for the public. I don?t nag about things like this, just rubsme the wrong way when it?s a continuous problem every time I come here. Read more
Met my husband, son, and mother-in-law here for supper. Food was great. However, the reason for only 2 stars was because all the... workers had their masks on only over their mouths; their noses were still exposed. If you're vaccinated I understand if you'renot going to wear a mask, but if you are then PLEASE cover both your mouth AND nose! Very shorthanded also Read more
Capt. D's Pell City is decent. Had no issues with the meal I chose. Service was fast and courteous. The parking area is easy and... convenient. Store seemed clean as did the restrooms. All employees were wearing masks (in case that's important to you). No, Ihave no negative opinions concerning this establishment. Read more
Y'all need to that speaker fix for the drive-thru with all the traffic going by you can barely hear anything. Long wait times... even when you're the only one in line. Read more