Reviews for Buffalo Wild Wings in Pembroke Pines, FL
This poor rating reflects an abysmal performance on the part of the manager. I hope it will serve as a wake up call for the GM... or area manager and ownership. The restaurant was busy, the kitchen was backed up, & the manager was nowhere to be found. Thepoor kids at the front desk let us know they weren't allowed to change the channel on the TV so while Florida State and theFlorida Gators played unseen, the assembled crowd watched a lousy cop drama with sound for over 90 minutes. Read more
Traditional & boneless wing combo to die for. I loved the again zing and hot wings. The pizzas are so sauced up and mostly bread... but great to share. The service is the only not great notable thing. Read more
Do NOT request the server Kitty at the Pembroke Pines, Fl location. I took my son after school and a guy approached us and asked... if we wanted high/low top. I stated low and he directed us to follow him. As we sat at the table and reviewed the menu theserver (unknown name) never introduced herself. I provide her with the drinks, appetizer and meal and also informed her we willbe ordering more before we leave. Server brought out drinks which is off to a good start. Appetizers was brought out by a younglady with pink hair (not our server). At this point we have no silverware, no napkins, no additional plates. Server brings thoseitems after the fact the appetizer was eaten. Common sense if you see the empty tray remove it off the table. The server didliterally nothing other than bring drinks and receipt when we just took a first bite. The girl with pink hair brings our meal(not the server) . Server never came to table to check if everything was okay or if we needed anything else. My son finishes hisdrink and needs a refill, our server is no where in site. Not to say the restaurant was busy which would be understandable butit was absolutely not. I have to wave for server to come to the table because my son needs a refill and lord behold she bringsthe receipt. Seriously?????? We just got the meal. Server did not remember I was going to order more or even ask If we arereward member (which I am). Server was at the bar just chatting with two other patrons and I had to get up from my table tohand her the receipt. I should have walked out and left her tip less. On the receipt server name is Kitty, I was table 261/1.Kitty needs to be trained properly on customer service before she should be a waitress. Kitty is definitely an epic fail. Read more
Love the franchise but what is wrong with the salary here that they are so understaffed? Manager needs to make sure he retains... personnel by providing them with what they need. Corporate help this manager out. Would hate to see this place si king and isgetting there. Friday night and the bartender is everywhere trying hard to help so many customers. He is a true gem and shouldbe compensated likewise. Hope he is. Kitchen is also understaffed but hey the food was great so that?s the heart of theoperation. Cuados for them too. Read more
This was the worst takeout experience I've ever had! This restaurant has little concerns for food preparation time or customer... satisfaction. I was really unhappy when I receive stale, rewarm french fries and dry, rewarmed wings. The Garlic-ParmesanWings were awful, and they were soaked in an unpleasant sauce. Strangely, the restaurant was nearly empty with patrons when Iarrived at 3 p.m. I don't understand why my order took so long; it was over 30 minutes. I don't understand why the supposedlyfresh french fries I had to re-order took another 15 minutes to prepare. As a result, I left feeling unhappy and reluctant tovisit again! Read more
Nice!.. celebrate ???? a birthday ???? party there and we had a lots of fun with family, friends, and even with the... waiters/servers. TVs was every where!, even the outside eating area.. There was a wait about 30 to 45min to be seated, but theoverall experience was fun. Good food(chicken) and drink say less????????. Only thing that kinda mess things up was them hardrock boneless chicken. I don't know what happen in the kitchen but them boneless chicken was over cooked, burnt, and hard as arock. I could break some windows with them boneless chicken ???? lol. Hopefully that was a one night thing????. Read more
I am so sick and tired of this place. Every single time I order a wrap, they seem to screw it up every time. This time, I... ordered two classic chicken wraps, with honey BBQ sauce, no tomatoes. I made sure to ask if they could also put ?no ranch? onthe ticket, since they seem to always put it on, even though, this wrap does NOT come with ranch. It?s almost like they don?tknow how to read because when my husband brought home my food, it had ranch on it. The first burrito appeared to be fine untilI got to the end of the first half and took a big bite of, ranch! Are you serious? It specifically says no ranch on the ticketfor both of them. I opened up the second wrap that I intended to take for lunch tomorrow, but again, it has ranch in it. Thishas got to be the worst place to follow through on what the customer wants. Usually, I am the one that picks it up, checks it,and always has to have it remade due to the incompetence of the person making my food, and I am tired of it. If I didn?t have tobe in bed, I would have brought it back and demanded a refund. My husband has decided that we will no longer be going to thisspecific Buffalo Wild Wings since it is always the same thing. If you order something, please check your food, because theywill probably get it wrong. I paid for this food, waited to eat it, and now I can?t. Thanks for screwing up yet another order.It won?t happen again. Read more
The barista provides excellent service, excellent food, but out of all the customers today, only I tried to catch a game while... enjoying food and a few beers. The one who appears to be the manager removed the Miami Heat game that I was interested in seeingto put another game that nobody was watching, what a bad experience. Read more