Reviews for Chipotle Mexican Grill in Pembroke Pines, FL

Do NOT go to this Chipotle location. Rest assured they will get your order wrong every SINGLE time. Don?t order online from... here. Don?t do a pickup order. Nothing. The system is ?always down? according to them. I?ve ordered online for pickup and once Iarrive there is no order that has come through. Not only do you not have your order but on top of it the employees are RUDE andDISRESPECTFUL. They don?t help you out and you practically have to beg for the food that you already PAID for. I love chipotlebut I will NEVER go to this location again. It?s been multiple occasions where everything is wrong. Read more

Your chances of getting your order right are about 25% here. I?ve ordered from this store 6 times and 4 of those times there was... an issue with my order. I usually don?t mind and just request a refund but this last time (I was in a pinch and needed to eatthere since it was the closest) I ordered ahead online to avoid the wait only to get there and be told that my order was givento someone else, I was asked to write down my entire 4 entrees order on a piece of paper for them to remake it. After I gavethem the paper and waited an extra 25 minutes to get my order, I drive home and open the plates to realize that 3 of the 4 DIDNOT HAVE ANY MEAT IN IT. No chicken, no steak, nothing just rice, guacamole, tomato salsa, and cheese. This is absolutelybizarre considering that it was clearly written on a piece of paper BESIDES the already placed online order. Read more

I ordered online to pick up at 10:00. When I got there the order was not ready. Then after waiting for 30 minutes for my order... and receiving a horrible attitude from the employees when I asked for my order, I get home and my order did not have, guacamolewhich I paid for it extra, did not have cheese and sour cream. They are super rude and could not care less. I understand theyare busy but they should prepare the orders correctly and be respectful of customers. They talk to you like if you owe themmoney or your asking for something free. Horrible experience every time! Read more

Online orders are ridiculous. Every single time I order online, I ask for double chicken and double rice, resulting in a $14... bowl, only to receive some baby portion. Pembroke Pines chipotle needs to step up their standards Read more

Such a poorly run restaurant. I came in with 4 customers ahead of me and waited almost 40 minutes to get my food. They are... extremely slow- I feel as though the girl placing the toppings was moving slow intentionally. My burrito had been sitting solong, that it was cold by the time I checked out. Also, the burrito was literally made for a child? half my chicken fell ontothe counter in transition and the same slow motion girl put 2 drops of every ingredient I asked for like it was coming out ofher paycheck. I checked out and the cashier left so when the girl eventually finished wrapping my burrito, she just left itsitting there out of my reach until the guy came back to give it to me and the cook behind was laughing about it. I willcertainly be writing corporate to get my money back. For years they have placed the poorest quality managers there? I can?tbelieve this place has stuck around with consistent poor service for so long. Read more

Really similar to other reviews here, staff has a care-free attitude. 0 sense of urgency making food, if you order online expect... it to be ready 20 minutes after the time and most likely incorrect. If you?re getting in line get ready for 30-45 minutes ofstanding and just watching minimal effort get put into making it go any faster, kitchen jobs aren?t for everyone and honestly noone at this chipotle should be working in this industry. Have some respect and work ethic. Read more

I love Chipotle, I have eaten at Chipotle thousands of times like all of us, but the administration is terrible, the attitude of... the employees is terrible, bad service, extremely slow, the place is dirty and with flies, the employees without masks talkingover the food ... in this country we don't have hygiene standards? We are not asking for anything for free, we are paying and wedeserve a minimally friendly service that respects basic hygiene standards. Read more

Let me start by saying I don't leave reviews, whether good or bad. But this needed to be said. Similar to previous reviews, It... seems that this location has just been abandoned by corporate altogether. INSANE! The amount of time, me and 4 other guests werejust waiting at the service bar. I wish I was exaggerating when I say 45 minutes, maybe longer. The guy behind me in line statedhow Chipotle was his first job, and what we were all witnessing was unacceptable and absurd! 5 or 6 bowls were half put togetherwaiting on the counter to be finished while the manager finally walks in sees them, looks at everyone in line, and decidesinstead to fix up a bowl, not for himself, but for his significant other sitting in the dining room!! He walked up and gave herthe bowl free of charge. All of us in line looked as shocked as you can imagine! (Pictures are attached to show you how everyoneworking just abandoned the counter and were doing who-knows-what in the back). Do yourself a favor and go somewhere else. Read more