Reviews for Dunkin' in Pembroke Pines, FL
I appreciate the staff an also the aim to please at this one... the Best! I cycle everywhere an I will always go here to... indulge. One year update, still the best! They care about your food.. quick & efficient still til this day.. thank you for yourvalue Read more
8/5/22 4:48pm I ordered a Hot latte & an avocado toast thru the mobile app. When I arrived 5 min later, the guy is making my... avocado toast. There's one person waiting to be served, then the guy gives me my toast & asked for the latte I had ordered.Apparently the 2 items were printed separately. Suddenly the guy who was supposed to make the order disappeared for over 10mins. At this time 2 more customers walked in, and after waiting a while, one of them starts calling to the back if anyone wasattending. After about 3 mins later the guy appears coming out of the bathroom, when the 3 customers who were there left thestore. Now I'm by myself waiting for my latte, and continued to ask for my latte. He said "oh yeah". After 5 mins later Ichecked up on him and saw him on his phone talking & my latte is still not done. At this point I just wanted to leave but bc Ihad ordered thru the app and paid already I didn't. Another customer walked in and was ignored completely and also left thestore. I asked again, "my latte?" He said "oh yeah" after all this time he never ran the machine and looked like he didn't knowhow to make it. So I left without my order. I didn't trust the guy making my food. His concern/priority was more on his cellphone than the customer. I requested my refund through the app and I will avoid this store completely. Read more
This was one of the rare occasions this particular Dunkin Donuts got the or right. I was considering getting my coffee from the ... WaWa across the street. Read more
Racist Indian Workers?.CUSTOMER SERVICE IS AWFUL. The workers act annoyed by your presence not realizing we THE customers is... what KEEP them in BUSINESS. I am a regular customer and simply asked to have my toast double cooked ( there oven does not toastbread properly) I wanted TOAST, not warmed up BREAD. I asked the Indian girl to double toast the bread and she rudely ignoredme. So I told the guy making drinks ?hey can she double toast my bread for me please? The started screaming so loud in hernative language and the elder came over. She was rude too. She told me my only option was to toast the bread with avocado on itbcuz the girl already prepared the toast. In a hurry to leave I said okay, but this all could have been avoided with simplecustomer service and people etiquettes. The whole experience gave me racist vibes. Believe the bad comments. Thus was not anafternoon worker also. This happened 10:50 am. The family is rude. Read more
It astonishes me that there are people in management that run their business so unprofessionally I'd mistake the place for an... after school playground. The place the smells of old oil. The equipment used to make food doesn't look clean whatsoever. One oftheir employees which I can only assume is the manager locked the door when I tried to enter the restaurant. There were 4 peoplein the lobby when the lobby has a 20+ occupancy limit and the woman who let out two gentlemen told me "No! It's too many kidsin here" slammed THEN locked back the door. I only wanted a straw but you can kiss my patronage good-bye! Read more
Worst DD in the area. Avoid this shop and go-to Pines Blvd. They charge 1.10 more for a sandwich at Pembroke road, more than... other DD's in the area. The coffee prices are also higher than other DD's in the area. They Get your coffee order wrong and thentry to explain to you that you don't understand. I eat DD several times a week I think I know how I like my coffee. While Iwas there another customer complained about his order. This staff has got to go. This used to be a good DD. Why are theprices so much higher at this location? Read more
Morning employees are better. If you walk in to order in the afternoon, it feels like ur walking into some college dorm.... Employees are careless and It turns super ghetto. Also they will tell you they sold out of the ENTIRE menu if you go In duringthe last hour before closing. So either they don't want to work or they need more stock. Read more
The young girl at the register was very nice and patient (young African American girl). When I went to sit and wait for my food... I witnessed her coworker (possibly manager/owner) picking up bags and proceeding with an attitude to call out orders sitting onthe counter. When she called out an order she just finished, the customer came up and asked if that was his. Then she threw thebag on the count and said "omg. Wow. Whatever..." and walked away. I was so shocked because her attitude was so unprompted....aggressive for absolutely no reason... if your miserable, find another job. Also, the young gril working the register wastreated so agressively by the other 3 women. The lack of team work and or pride in what they were doing could be felt on theotherside of the counter. When we come to purchase, we are purchasing the service too. I can easily make my own coffee at homebut I choose to come to DD and would prefer not to deal with an attitude. I work the hotel industry for 15+ years and I wouldnot tolerate this at all from my team treating a guest in that manner... this was around 9am on 2/4/22 and she was making thehot items food. Read more