Reviews for Pollo Tropical in Pembroke Pines, FL
Long drive through line for no reason and to top it off extremely dried chicken, so very disappointing! The guys at the window... were nice. Also the only sauce they had available was cilantro garlic, how does that makes any sense?. Beans were runny. Read more
This is the WORST Pollo Tropical I?ve ever been ! Starting with the employees attitude a soon as they take your order they are... extremely inpatient and rude, no attention to detail both of my orders were messed up as you can see on the picture ! Grilledchicken Caesar salad missing the chicken, the croutons, no cheese at all just dry lettuce. On the other hand the rice was veryold and sticky and the chicken also dry and burned the order was missing the beans for the rice. TERRIBLE service and long waitfor no reason. Read more
This Pollo Tropical has really gone downhill since COVID. I understand that the regulations were necessary for everyone's safety... but this place has never been the same since. First off, they no longer have napkins, utensils sauces, or even soft drinkdispensers available for you. You have to ask them for all of it. Even still, they never have all the sauces and are now nolonger serving fried yuca. All of this in my opinion cuts down on the efficiency of an already understaffed place. The dine-insetting is clearly not friendly to anyone so I would not recommend it. Now people who want to take out through the drive-thru isimpossible because the line to wait is from the window all the way back of Lowes. If I had to guess it is at least a 20-45 minwait. My last order here was a family meal, but unfortunately, I did not check the box since it was a pickup through the app. Bythe time I got home, it was a mess. The images speak for themselves. I will not be buying from this Pollo Tropical unless thereis a significant improvement to their dine-in environment, more staff, quicker drive-thru times, and better quality food. Read more
Ordered for delivery via the website and they did not include chicken in both of my meals. They also forgot the sauces. I went... into the store and they refused to refund my delivery fee. There were 5 other customers who came back for orders being madincorrectly. The supervisor Gloria offered no help. The gentleman at the register was trying to refund me, but was called to theback by the supervisor and then said that his supervisor said not to help me. I then asked for a a full refund and left the foodon the counter. I'll just do a charge back on my credit card. Read more
Be aware! This is our french fries order, when we asked for a change they refuse! We almost had to beg for our drinks and forks... so we could eat. Very bad manners, the employees, they all look stressed, all orders delayed and a lot of angry clients. Read more
If I could put no stars I would that is how bad this place is. I?ve waited over 45 minutes for my order. People before me have... been standing waiting for a hour to a hour and a half. The workers are complaining that they want to go home or running in andout not completing the orders. Behind the counter is gross there is food everywhere. The manager was asked for about 4-5 timesand finally came out to give someone a refund. This place is legit the worse pollo in Pembroke Pines. Everything I come herethere is a issue. And the only reason why I waited for the food was because I just got back for a 12 hour car ride and wantedfood. But seriously this place needs help !! Read more
I don?t like being negative but it?s unavoidable in this case. I waited for 30 minutes for 2 small items. When I got them They... were both cold and unappealing. They did not taste good. I observed a lot of dissatisfied customers and folks with incorrectorders. Some customers were angry and were waiting a long time like myself. Some staff were sitting around and there just seemedto be an attitude of general indifference amongst the staff. I won?t be back Read more
This Pollo Tropical is a grade F. My neighborhood restaurants is much better. I only stopped here after shopping out west. The... chicken was dried out. The rice clump on the plate. I could not even eat it. Last but certainly not least a 5th grader couldprovide better customer service. I rarely give a really bad review but they earned it. Read more