Reviews for McDonald's in Penfield, NY
30 minute wait...had to make my sandwich 3 times before getting it right...hash browns were so hard we couldn't eat em. There... was 12 employees standing around in the back and manager was incompetent to handle the store and cook had an attitude asking outloud "what does SHE need?"not assembling the sandwich throwing the food into the wrapper . We weren't the only customers beingtreated badly. Read more
I only stopped by for a root beer but what I was given was a very watery coke, and then when I asked for another one, it was a... super watery root beer. Not super keen, but couldn't be bothered trying again so I drank my brown fizzy water and just got onwith my day. Read more
I was in one lane of drive through at the order station for about 10 minutes, the other drive through lane has car come in one... by one. The order taker kept taking the other lane's order and never want to talk to me. Not a biggie but such a horriblefeeling seeing that was happening. Read more
When a customer enters a business it is good practice to at least acknowledge them no matter how busy you are. To look them in... the eye from two feet away and then just turn around and go back to talking with coworkers about schedule is not good practice.Not going to be a customer again for this location route 360 in Amelia. Gentleman ahead of us waited 10 minutes to get his tea.No stars is my rating no excuses. Read more
we were here for over an hour just to pick up a mobile order. this girl came out 15 minutes after we were pulled forward and... gave us ice cream and we didn?t order any ice cream, we told her and she went back inside. 10 minutes later she came back outand asked us what we ordered, we told her. she went back in and 15 minutes later we went inside and she was making fries anddidn?t tell anyone. we informed the manager of our order 3 times and she said she was going to remake it, and forgot items. overan hour for a pickup mobile order. Read more
This is the worst McDonald?s I?ve ever gone to. The employees were were anything but helpful and I could tell my M&M McFlurry... was not made with care. There was only about one scoop of M&Ms and they were all positioned on the top of the ice cream withnone mixed in to the ice cream. This was the last time I will ever order from this location. Read more
There was at least 9 cars sitting in the drive thru for at least 30 min and after 6 times of calling I got a hold of someone in... the store and they said stores closed at 9 (which online it said 10) and they never cared to tell any of these people. They alsosaid they didn?t have record of my DoorDash when I called. When I went to the window My door dash order along with the guybehind me order was sitting right on the table and these are the photos of proof. The lady in this photo literally looked at usand walked away laughing and never came to assist anyone. This was such a waste of time and made me lose out on orders I couldhave been making money on. I do expect to hear back from the GM because this was unacceptable! Read more
The food here was actually excellent per my usual McDonald's experience. The workers themselves were friendly and kept... themselves very busy. I knocked two stars off for the following: 1) The hand sanitizer dispensers were empty on all of theordering kiosks. 2) The table my kids picked was dirty an obviously unwhipped. Now, given how busy I saw the staff, I amguessing it is more of a lack of staff than the current staff serving customers. This is unacceptable. Particularly at a timewhen RSV and Covid continue to cause our communities so many problems. Read more