Reviews for Subway in Petaluma, CA
Placed an order on 9/10/22 around noon. Arrived there on time. However the store was closed and I was not able to pick up the... order. Contact the store via Subway web guest care. The store manager replied with apology but did not refund me. The phonenumber on their website is not correct. Read more
Staff was friendly, but the ordering experience wasn't great. I ordered a Baja turkey, they made a Baja chicken with no bacon... and no Baja sauce. The chicken was still frozen even after having it toasted. The avocado wasn't ripe yet, very hard. I'drecommend to look elsewhere for subway. Read more
Wow! Never coming here again. I expected this place to be open, since it said open until 5pm. Doors were closed and a they had a... sign up ?only pick-up orders.? So what do I do? I order online. Patiently wait for my order to be made. I go and pick it up andthe lady (looked more like a child) let me in. I?m just gonna say my order wasn?t even complete. Pretty sure I didn?t get a BLTsandwich. Do yourself a favor and go to a different subway! This location is the worst!!! Read more
Hands down worst subway I have ever been to! I have given this place multiple chances since it?s right next to my gym and I... understand that it?s been hard to find good employees lately. That being said I stood there for 10 minutes with me being theonly customer in the store and three employees behind the counter completely ignoring me and then I get served a sandwich withbread so hard and stale it was like a loaf of cracker. There is a large sign outside saying that they are having (big changes)apparently that means worst customer service and food. I will never go to this subway again. I guess the owner is not concernedwith having a successful business. I got my money back and went to a different subway. Read more
Says 9pm closing, means 8:30. Food, cleanliness and everything is super and when owners there and open until actual closing it?s... easily best Subway in town. Should be five stars but like I said if it?s after 8:30 and your not inside no sandwich for you!This has happened 5 or 6 times now in past 2-3mo so I?ll no longer be driving the 10 minutes out of my way after work. Toobad Edit: I?ve been back recently and increased there score from 4mo ago. They are significantly understaffed but it seems theyare trying really hard to be open for hours posted which was my only knock on them originally. Still really clean store,friendly staff and really good sandwiches. Still best Subway in town. Read more
Employees bark at you when you enter the store for not wearing a facemask not even taking into consideration if customer have... asthma and has difficulty breathing with one on. Ended up taking my business to Pollo Loco, they have a don't ask don't tellpolicy. They didn't ask me about a facemask and I didn't tell them if I had one. They just took my order, I paid and left!! Itssimple but unfortunately so many business treat their customers like disease infested rodents now a days. Read more
No one was working in the restaurant when we arrived. After waiting several minutes, an employee appeared from their break. ... This employee had difficulty understanding our order. Since she was the only person working it took a long time to make ourmeal. Read more
Horrible service, horrible food quality (bread was very tough) and they were out of a lot of food.