Reviews for Insomnia Cookies in Philadelphia, PA
Went here last night - the person helping us was really nice. We were both anxious/awkward but they were pretty cool. Hope... they?re doing well. Also, a word of advice: it is inside a UPenn building (Houston Hall), downstairs. You have to have astudent badge to get inside, as the doors are locked (at least at night, we were there 8:30/9pm). It was torture because Icouldn?t figure out where it was but I could SMELL THE COOKIES outside. I felt like a bloodhound. Finally I saw a student goinginside and we caught the door before it shut and got inside. Probably not supposed to do that, but I walked 15 min for cookiesand I wasn?t leaving without them. They were worth it, very delicious! Read more
I wish I could give more than 5 out of 5 stars to your incredible employee Leah! She was so warm and professional while serving... us, even in the midst of fielding numerous customer phones calls and deliveries! If there is any way to give her a raise, apromotion, or both, please do! Thanks so much for all that you do, Leah! You made our whole night! Read more
Order never arrived. We received a text notification that the cookies were on the way after an hour. We called an hour later and... were told that was a mistake and that the order was leaving the store then. We called an hour later to cancel the order. My wifecried and I?m still waiting on my money to be refunded Read more
The girl that was working there tonight, I believe she said her name was Leah, was so sweet, helpful, and reassuring. I called... because I ordered an ASAP delivery and she told me there was a shortage on drivers and she would get it to me as quickly aspossible. I reassured her to take her time, because the system said it was delivered and it?s not her fault in store that shedoesn?t have enough drivers. She was absolutely sweet and appreciative and even said she?s gonna send some extras with myorder. It pays to be nice and understanding ya?ll, we all need it. Thank you for being a smiling voice on the other end ofthe phone, hun! Much, much praise. Read more
I was having an emotional day at work?.I couldn?t think straight. I couldn?t focus. I felt so drained and was working a 12hr... shift. I said to myself ?Self! We need some ice cream and Ben&Jerry?s just won?t cut it tonight.? Only other option is InsomniaCookies!!! I went online to place my order. I found locations that had the ice cream flavors I wanted but not the cookies andvice versa. That added more stress to my stressful night. I began searching at 10pm. I wasn?t able to find a location to settleon til 12am!!! I called to place my order, the representative attempted to place my order but the computer kept glitching. Shesaid she selected my choices but the system kept changing her selections. Boom! More stress on top of stress in addition toannoyance. I asked if I could place my order l at the store. I was told yes. My coworker?s shift ended at midnight and he stillcame with me to get that sweet ice creamy goodness and warm cookies. When we arrived at the location my GPS directed us to, Ifound myself unable to find the store. I had to call the customer service line again for help. The representative was able toconnect me to the actual store to guide me. I was finally able to place my order. The young lady on the phone was so patient andkind with me. We disconnected our call and waited for the young lady I spoke with to bring out my order. This bubbly young ladywhose name is Leah???? came out and brought orders to everyone that was waiting. When she finally made it to my car, I couldn?thave been more happy. For starters?..every step she took made my taste buds go crazy knowing I would finally get my damn dessertlol But the kicker was how pleasant and cheerful Leah was. I could tell she was busy but still took the time to listen to mevent about the oral pleasures Insomnia Cookies and ice cream were about to provide for me???? After dealing with the traumas ofthe hospital, being able to take a break and meet someone with such a beautiful disposition was Read more
The cookies were delicious and still warm! They were quite greasy though. The store was clean and looked nice. The service was... not the fastest unfortunately. There were three employees but they did not serve or address the people in line immediately. Read more
Love these cookies!!! They are always hot and fresh!! I would eat these all day long. If it didn?t make me fat!! My favorites... are macadamia nut white chocolate and peanut butter cookies!! Love that this location closes at 3am. Parking is not that badbecause I usually park in the loading and unloading 20 minute limit. ???? Read more
Order placed at 7:45pm for 12 cookies, Insomnia called about 2 hrs later and said they are running behind, (no big deal), 45... minutes go by, Insomnia called again to apologize they are running further behind and that they would be sending extra cookiesfor the inconvenience. (Ok Great!) COOKIES DID NOT SHOW UP TILL AFTER 5 HRS FROM ORDER PLACED. ON TOP OF THAT, WE ONLY GOT 9COOKIES. Called Insomnia cookies to express our displeasure. They had told us they had sent 2 boxes of cookies. THE UBER DRIVER,STOLE THE OTHER BOX OF COOKIES. UNREAL! Read more