Reviews for Philly Pretzel Factory in Philadelphia, PA

I order with Door Dash from here weekly. After a hiccup with my most recent order, a very polite employee did everything in her... power to amend the situation and make sure I was satisfied. I was more than happy with her actions to correct the situation andto keep me as a regular customer so I will be a loyal customer as long as they are open. Read more

Stopped in after work just a few mins after the store opened at 6am. The female name Alexis was very welcoming and didn't have a... problem with me asking her questions about something I wanted to order. Very much appreciated. Way better experience than I hadat a few other locations. Thanks Alexis???? Read more

This the best Pretzel factory. The customer service is excellent. The store is always clean. The pretzel sausage I got was... delicious, the pretzel was warm and delicious as well. Read more

Love the mini pretzels with buttercream dip!! The customer service was good, fast and accurate.

Susie is a rock star! Great charisma, she deserves a raise! Wonderful food great staff! 10/10 would recommend

The pretzels are always warm and soft. The cashiers are polite and friendly. I go early because sometimes there's a little wait.

Friendly staff. For an extra .15¢ each, can get the pretzels individually wrapped. Great for bringing into the office.

Woman at counter was very pleasant. Ordered shamrock pretzels for next day and gave her a certain time not realizing I had to... take someone for a dr appointment and needed to change the pick up time. She changed the time immediately and thanked me forcalling. Would recommend this place. Read more