Reviews for Dunkin' in Phoenix, AZ
This location is poorly managed... I waited in the drive through for 48min, when I finally got to the window, I was asked my... order 5 different times, and my order of course was not ready. The staff was very disorganized. At one point while waiting atthe window they staff were seen laughing..... when you have an upset customer at the window it can be more infuriating and notperceived well (yes there could be a million reasons for the laughter). I will never revisit this location, lost a customer,probably many more as I saw in front of me was more vocal then I about the terrible service. Read more
This location has issues every time I come here. The management is disorganized and rude and Iend up leaving without my order. ... Drive thru Is around the corner cuz mgmt cannot multitask. Never coming back! Read more
Maybe it?s just my bad luck, but the past 4 times I?ve been here they?re oven was broken or they ran out of hashbrowns. Only... thing I get from there, so it?s really annoying when I drive out of my way and have to wait in a drive through only to bedisappointed AGAIN???? Read more
The customer service were special The coffee were so tasty and it's smell is wonderful The prices were expensive a little... bit The location is very class and clean and everything is shining there woww They have drive thru Thanks Read more
This location has gone down hill I was coming here for years and lately the lines are so long and they are so disorganized. I... probably will not be going back and it sucks because I really love Dunkin deals over Starbucks and this is the closest one tome. Today I waited over 20 mins in line to pull up to the window and paid but had to wait another good 5 mins for 3 differentppl to finally figure out what my order was and hand it to me?.. lol should not be this difficult. Not to mention my bacon wakeup wrap was super cold I had to microwave it !!! Read more
I have been here a few times now. Staff is always friendly. Sometimes they could use more staff but the ones there and working... are pleasant and trying. Food good. Had a breakfast sandwich today that hit the spot but usually get iced coffee. Food wasquick and certainly fair prices. Kids love their avocado toast .... it?s all the rage !! Read more
Haven't had luck with the Bosa donuts down the block, so I decided to stop here. The sausage, egg and cheese wraps were... delicious (I think they are available all day). Thank you to the gentleman behind the counter who recommended the doubleorder. The staff here get an A plus as a customer with an $8 order was a little difficult to them. They handled it like aboss. The Coffee donut was amazing as well as almost every other donut in the picture. Read more
I waited 25 minutes in the drive-thru carline. The egg bites were not properly cooked. I ordered a hot latte and received a... warm hot coffee with a shot of hazelnut in it. The taste was disgusting and undrinkable! The worst part is that the man at theservice window that scanned my credit card for payment said that the receipt machine was broken after I asked him for myreceipt. Read more