Reviews for QDOBA Mexican Eats in Phoenix, AZ
I was so excited for this location to open up as Qdoba has great food. However this location just doesn?t have it together at... all. I?ve given them countless chances. First time we came the food was extremely cold. We went home to heat it up and only thenit tasted good. Next time they were literally out of everything. The girls at the counter were answering their cellphones whilemaking our bowls. Didn?t change their gloves. Today we come at noon, according to Google they were open. Doors locked, lightsare out. I would not be surprised if this location closed permanently. It?s been a disaster since it opened. Highlydisappointed. Take your money elsewhere Read more
Really wish I had read reviews before coming! Placed an online order at 8pm and went to pick it up and when I went all the... lights were off and I had assumed they were understaffed maybe and had to close early? I proceeded to drive off when all thesudden lights turned on. Long story short I literally made eye contact with these punk kids. Watched them turn the lights on andoff & proceeded to poke their heads up to see if i was still standing outside waiting. I even went to tropical cafe next storeand they told me they have the same regional manager and also verified they should have been open. I would have just let it gobut we had already paid for our food prior to even coming! I have never experienced anything like this. Terrible!!! Read more
It is almost unbelievable how quickly this place has turned to trash. I used to absolutely love Qdoba at another location near... downtown. So I was so excited when I saw this one opening up. I've given this location multiple chances and the only time theywere decent was right after opening. After that, it seems they've been having staffing issues, on top of everything else. Theemployees they hire seem to hate their job and don't care about the cleanliness of the place. The last time I went in, the foodlooked stale like it had been sitting in its warmers for hours without being stirred. The counters, tables, and floors werefilthy. Which makes no sense because the place was slooooow. They should have time to clean up the place. The worker didn'tunderstand the menu and I kept having to repeat myself while he looked up at the menu board above him. I took my food home, tooka bite of a cold burrito bowl and threw it out. What a disappointment. Read more
Wow, wow ,wow...this owner is going to lose money fast! We ordered 4 meals 1 out of 3 was right. This was a delivered order so... we had to go in to go it fixed. First impressions inside two young employees messing around, dirty inside, floors dirty, food onthe counters in the prep area. Asked for them to remake our orders and they said they were wrong because management can't getfood delivery correct. Umm that explains my chicken instead of shrimp but not the lack of cheese or lettuce on one of the ordersor pinto beans plus black beans when I requested black or the fact that the tortillas were wrong for the tacos. The one kid wasrude and got irritated with me when I asked him to change his gloves after he touched his sweaty head with them and then wasgoing to touch our food!! It was dinner time, restaurants all around them were busy but not one person in there, now we see why.I feel bad for the owners with poor management and poor employees, this is a quick way to go out of business. Read more
Order on door dash. The order was all wrong. We order a shrimp bowel.Got chicken instead. Order a chicken bowel with lettuce... and cheese. Got the bowel. No lettuce , no cheese. Order 4 corn tortilla tacos. Recived 4 flour tortilla tacos. We wentin to the store at 5:20 to get our order straight. Two guys running around. Store is dirty. Food all over counter. They tellme they have no shrimp. The manager didn't order any. I asked them what they were going to do to compensate us. I payed extra for the shrimp. They tell my to contact door dash. One guy touched his head with his gloves on then was going to touch thelettuce. My daughter told him to change his gloves. The soda mechine was out of a lot of flavors. It sad this store is being run like this. It well not be open for long. Who ever run this store needs to wake up. Where is the manager.? Read more
We were so excited for this location to open since all the others closed. First time visit and thank goodness there wasn?t a... rush because they were out of queso, shrimp and the line was basically empty. Once we sat down to wait for the food (30+minutes) and no one else was in line, no one started filling up the supplies. The tables were dirty. The menus were crooked.They don?t accept cash. There was an ant crawling around by the food. I could go on. There does not seem to be any care at allhere. As much as we love Qdoba, we?ll likely not be back. Such a wasted opportunity here for the chain. Read more
As someone who works in the food industry, I?ve seen lots of situations. The experience I?ve had with this location is awful.... First time visit, placed an online order, then got the confirmation email it was ready. When I arrive to pick it up, twoemployees were sitting at a booth stated they couldn?t fulfill orders due to be out of food. (Completely understandable) I askedfor the order to be canceled and to be charged nothing. The next day money was taken from my account. I went into the store 4days in a row asking for a refund. No managers work on site and was given a cell phone number to text about the issue. Extremelyunprofessional but okay. Reached out twice, heard nothing back. Emailed qdoba customer service all information required..almost10 days and still no refund. Learn from my lesson, take your money elsewhere! Read more
I would give this location zero stars if possible. Their food is beyond disgusting! Nasty day old reheated vegetables and nasty... day old reheated burnt meat. The employees do not care about customers whatsoever and are guaranteed to mess up your order everysingle time without fail. That is if by some alignment of the planets and stars the store is even open AND they actually havefood for them to mess up your order. The franchise owner is too cheap to pay debit card fees so they're cash only. I meanc'mon... it's 2022 - everyone uses their card. For the love of all that is holy... do not eat here! Just close this rat hole! Ilook forward to eating at whatever replaces this joke when it inevitably closes down. Read more