Reviews for Dunkin' in Pine Bush, NY
Always the worst location. They are consistently bad. I stopped going for three months, went today, and it was still bad. The... coffee is always cold and so was the sandwich. The drive thru lady didn't bother to make another when I told her this is cold. Iwant a refund but I don't want to deal with them. The coffee is also watery. Read more
I have never been to a Dunkin before that takes as long as pine bush, and it?s not a one off thing. It?s every time I go. One... time I ordered a sausage egg and cheese and a coffee and it took them over 30 minutes to get it to me. Whenever I go in thedrive thru here, I have to give myself an extra 15 minutes at least because it just takes that long. I?m writing this reviewfrom the drive thru line. I?ve been sitting here for 15 minutes. This Dunkin needs to figure this out. I?ve gotten meals fromhigh end sit down restaurants faster than this so called ?fast? food. The only reason I keep coming back is it?s one of the onlyoptions in pine bush. I?d give 0 stars if I could Read more
I need to start by saying, this location use to be a well oiled machine and was one of the best Dunkin' locations around and it... was really good to know I lived near one. I had moved out of the area for a few years and recently moved back to town andUnfournantely it's gone massively down hill and has become hands down thee worst Dunkin' location around. I've given them threedifferent chances since moving back and I can confidently say without a shadow of a doubt that this is a complete disaster. Inall of my visits, they took my order at the drive through, I drove up and would be asked three, sometimes four different timesby different staff members on what I ordered or what I was waiting on and I would then have to relay everything I ordered againmultiple times and this becomes incredibly frustrating because what's even the point of asking my order at the drive through ifI'll be asked a handful of times on what I ordered. To make matters worse I would constantly receive other customers orders, ormy order would be completely wrong; the last visit I had was on Sunday the 25th we orders a small coffee, two sugars, and oatmilk and they somehow messed that up. On top of that the one time walked in, the place is a complete mess; the floors weresticky, the counters are sticky, the lights were off and when asked why they were off I was told "I dunno, they're just off";this location is so severely poorly managed, the manager who was there ' a women' shouldn't be managing a team, let alone staffbecause with how she treated her employees it's no wonder why it's become just a massive mess. I suspect this place will beclose within a year if the ship is not corrected. Whoever is the franchise owner of this location needs to step in and correctit. Myself and wife will never come back and my family who live in town also will never return too because they also hadterrible experiences; I just wanted to give this Dunkin' location the benefit of the doubt but gosh it real Read more
Yesterday I went and got coffee all new staff learning in training process so I was patient and they were wonderful .Car infront... of me was rude to the staff so I Went back today again to tell them how I appreciate the good coffee. I come here daily andalways have great service! Read more
If you don't mind waiting forever for your food and having your toasted bagel consistently burnt to all hell, this is the place... for you. It is especially a great place if you want some kind of surprise when you open or sip your order after you drive away.Wanted cream cheese? SURPRISE! It's butter. Wanted an egg and cheese? SURPRISE! Now there's bacon you didn't ask for. Read more
I'm sorry I never write bad reviews for any place but these guys have to get it together. I had some time so I waited the half... hour it took in the Drive-Thru when there was only one car in front of me. I watched about 12 cars drive away that couldn'twait. I watched them lose so much business in that half hour I was waiting there. That's such a shame. The better the store doesthe more money you make. I know I personally always tip a few dollars and I know other people do as well that's all money thatcould be in their pockets at the end of the night and they're just letting it walk right out the door. This time that I wentthere the person who took my order was actually very friendly and nice. The time before that the girl was very clearly unhappyto be there. I killed her with kindness so she couldn't exactly be rude to me but she was very stone faced and clearly did notwant to be there. Got to work on service and wait times Read more
This place is a disaster. Shame because it wasn't bad when I first moved to this town. Food is never cooked right. They run out... of everything constantly. We once sat at the drive threw order speaker for 8 minutes with no communication. Like no "one momentwe will be with you soon". We literally thought maybe the speaker was broken. We pulled up to the window and told the girl andthen asked to place our order there. The girl was like "can you pull around again?" And sit in the massive line that hasaccumulated? No thanks. I only go to the Walden location now because while it's a bit of a longer drive they are competent andit ends up being faster because they take your order faster and make it correctly and get it out to you faster. Read more
I have NEVER received prompt service here since the new owners took over. Today I waited 6 minutes for someone to acknowledge my... presence only to be told ?we will be right with you? another 4 minutes passed before my order was taken. There were 4 peoplebehind the counter ?working? and I was one of three customers inside the store (the other two had already placed their orders).Once my order was taken, LX Midnight coffee black, they managed to fill it quickly. I wish I could say this was a one timemistake but it?s EVERY SINGLE TIME. Oh and they messed up my order, it?s not midnight roast. The only reason this place is stillopen is because they are the only Dunkin for over 12 miles. Read more