Reviews for Chipotle Mexican Grill in Pinole, CA
There was a time when, Chipotle was like Starbucks. Then the double whammy of almost back to back contaminated food issues. It... really hurt the business. At one point, before the pandemic, I thought, Chipotle was done, history. But the Covid pandemic cameand that disaster dwarfed the Chipotle debacle and it gave Chipotle a much needed breathing space to regroup and learn from theproblems caused by food contamination. Perhaps, not as popular as when it first started, but Chipotle is back. For thislocation, service was good, great location with ample parking space. It's my neighborhood Chipotle. Read more
I would like to post a picture but don't know how my taco has three teeny tiny pieces of meat in it. My husband's burrito didn't... hardly have any meat either did they run out of meat. Read more
Nightmare of a place last 3 times at this place between long wait on online order to being out of tortillas on a Sunday night to... tonight I assume closing shift manager stood over the employee and jumped in to inform me if the burrito was double wrapped Iwould be charged for 2 burrito?s/ they had issues wrapping the burrito kinda went off my bad and apologize to rest of staff butreally customers tell you what they want if you put more than the burrito can hold how are you gonna pass that to a customer /could just order online double wrapped burrito and no extra charge ( 30 min wait after the quoted time though.) best part is asI?m walking out the manager tells me the transaction didn?t go through but had a receipt in hand and food about 20 feet awayfrom register/ if it is true, reach out to me my full name at gmail and will get you your $37 and inform you of better ways totreat your customers good day Read more
Do not recommend at all!! Usually I don't have an issue with chipotle but these people purposely put the littest amount of... anything. Hopefully they change their attitude or whatever is bothering them because I do enjoy chipotle. This is the onelocation I am never satisfied in. Read more
First time in, last time in. Chipotle brand in place but quality and portioning leaves too much to be desired. Partial spoonfuls... of rice and beans, partial spoonfuls of protein and multiple other people in line asked for "a little more please?" and we'remet with silence. Read more
I've been to this location 3 times. None of my orders have been correct. The most recent will be our last. Ordered all for pick... up. 1 bowl should have had carnitas, brown rice, black beans, pico de Gallo, corn, and cheese. 1 bowl should have had justveggies, brown rice, black beans and guacamole. The bowl with carnitas had no cheese, no pico, and no corn. The bowl withveggies had carnitas, pico, cheese, and no beans. Our order was completely wrong. Read more
Horrible service, rude and aggressive behavior by the shift manager and worker. Orders food @0715pm and found that the Food had... human hairs in it (see the picture). When I went back to store @0815pm in Pinole to report it, the shift manager says that ?itis not a big deal, it is very normal to have human hairs in food, I can change your food?. I was surprised with her response andrefuse to exchange the food. The shift manager was very rude and become aggressive. I was surprised and requested her name. Sherefused to give me her name. She refunded my money after arguing with me but still refused to give me her name and any owner?sinformation. She forgot that the refund receipt had her name on it Julia. I went out to my car and grabbed my phone to make avideo of her customer service, her behavior & her attitude towards me. Julia threatened me to call the police on me or left thestore and then she and her one of the worker (see the attached picture) called police. Sooner the Police officer came out, Juliajumped in front of me and stated ?I love the police? and start complaining that I as a customer filmed her. The Officer told herit is a public place and that the customer has the right to do so. Julia made more fake stories but lost her hopes to press anycharges towards me. The Officer advices me to call their cooperative office to file a complaint against the behavior and foodquality, which I will do for sure. I know that Chipotle chain does not care the food quality, the customer service and don?ttake any customer complaint seriously cause it is not a big deal for them to serve human hair in the food. But I still wants toshare the harassment by Chipotle workers and the worse customer service experience. I do have a video of the incident. I amhoping someone will look into this matter. Read more
Had a burrito. It's a meal, not much to get excited here. It was cold, that maybe good in summer but not in winter. I like my... burrito hot with melted cheese, all ingredients mixed together so it's a taste medley in mouth. It's opposite here, a burritosalad which I don't fancy. Read more