Reviews for Dunkin' in Pittsford, NY
I went in and asked for a coffee with cream and sugar and she handed me the drink with no cream and sugar and I asked ?could I... have the cream and sugar I asked for in that coffee please?? And she snatched the cup off of the counter and kind of rolled hereyes at me and didn?t say anything and then when she was done putting the cream and sugar in it she slammed the cup on thecounter and didn?t say anything again. Very rude customer service. The girl had blue and black hair?. She needs to either learnhow to deal with customers or she should find another job that doesn?t Involve people. Read more
I often order ahead and often my drinks are ready when I walk in or within 30-90 seconds. Usually, they are not particularly... busy, but it has helped me skip a long line a couple of times! Always friendly staff, which is a big plus. Read more
Literally takes them 10 minutes to make a drink and a sandwich (sometimes even just a drink!) Why place mobile orders if it?s... not ready when I get there? SMH? Read more
Consistently out of donuts. Understaffed. Mobile orders get ignored / not made
I haven't been to Dunkin' in SO long. I was feeling lazy and didn't want to make coffee so stopped in. I was pleasantly... surprised with the workers - they were very fast and friendly. I was also impressed with the cold brew with oat milk. They usedthe perfect amount of milk and it tasted delicious. The croissant breakfast sandwich was also good and I'm glad they have someslightly healthier options now. The avocado toast with tomatoes was pretty good, and I also enjoyed the snacking bacon. Thesetup isn't the best - it is in the Mobil convenience store, but it is a very convenient location. Read more
Service was terrible they forgot my order after 5 people got there,s that ordered after me I asked and was told oh and made my... order and then the top came off my coffee burning my hand and arm but the donuts were fresh Read more
I can pick coffee up anywhere. But my favorite is Dunkin donuts. Perfect everytime. Even their decaf taste like real coffee. I... buy the ground coffee for our studio. All the"Peeps" love it. Read more
2 staff 1st was indifferent to correcting customer order , 2nd was pleasent and offered a way to correct. Ordered 2 bagels with... butter n cream cheese , received bagels butter on 1 side cream cheese on other side when asked to put cream cheese in both sidesshe stated they could not do that and cross contaminate butter knife?! 2nd staff gave us a to go of cream cheese so we could fixourselves?! What nonsense Miss Wednesday might want to take a customer service class. Surprising for the area tbh Read more