Reviews for Starbucks in Placerville, CA
Always busy. Longer than usual wait time today. Sat in drive thru 15 minutes.
I frequent this Starbucks and usually get good service. However today I was allowed to make a mobile order at 520am then sat in... the drive thru without acknowledgement for 20 minutes. If you?re going to open late don?t turn on your mobile orders so peoplecan go somewhere else. And as professionals do not allow a patron to sit for 20 minutes without speaking to them or telling themwhat the issue is. I had to wait because this business had already taken my money, didn?t acknowledge me so I could ask for arefund and now I?m going to be late to work. Very dissatisfied, will not be returning. Read more
Online said it was open until 7. We stopped by at 5:30 since the other Starbucks in the parking lot was closed. Walked in and... this one was also had nobody behind the counter working and a sign saying it was closed. Read more
Sometimes if im in the middle or something or doing something as simple as smoking a cigarette i choose to find a starbucks with... a drive through to accommodate... Well as i was paying for my purchase the employee told me that i was not allowed to smoke inMY car while going through the drive through. I was VERY offended for if i am smoking i always take others. Into considerationand hold it as far away as possible an i felt discriminated against by the employee. I contacted corporate to see if that was apolicy cause i have no problem following the rules if it is an they said no. Policy is no smoking inside or on the patios atstarbucks, there is nothing stated a customer cant smoke in the drive through an more importantly in their OWN car. That afterconfirming the policy i attempted to contact the store to speak with the manager and spent close to 45 min calling back to backwith not a single call answered. It would just ring until a busy/disconnection tone started. So maybe there wasnt even a managerthere who knows... But it was all very unprofessional and disappointing to receive service like this. I sadly let that incidentruin the start of my day an as we all know our mornings always dictate our days. I've decided that im no longer taking mybusiness to this location because obviously theirs some training issues... Or lack there of. Read more
I took my fiance to Starbucks to use his birthday reward on Dec 30th around 7:45am.When the cashier scanned his barcode, his... birthday reward was not showing up on his registered Starbucks card. Instead of trying to help or offering a drink for theinconvenience, the young male cashier blew us off, told us to call the 1800 number and said there was nothing he could do. Notvery good customer service. It's not about the money, it's the principle. Read more
Employees are great, their senior officials need to become less concerned with political correctness and continue focussing on... serving ALL THEIR CUSTOMER, including those with differing views. After all, it was their service not their socio-politicalviews that made them rich... to thanks to ALL their customers. Read more
This Starbucks is definitely not a great place to get a coffee. Every time I go they mess up my drink. Today I got a vanilla ice... coffee light ice with ex. Camel drizzle, and milk. Not a watered down black coffee with milk, sugar, and condensed milk!!!!! Ittasted terrible!! Read more
Me and my wife ordered two Frappuccino?s (carmel frap)(white chocolate mocha frap)and they both came out the best Frappuccinos... we have ever had we came in yesterday and our drinks were made wrong by a different girl working by herself (forgot to addFrappuccino roast in both)but it definitely made up for it today our drinks are amazing today and the baristas today really wentabove and beyond thank you so much Ashley and Candice they are amazing at there job and really take pride in the work theydo????five stars all around we will definitely be coming daily to get our drinks from this location 3:40pm 10/12/22 Read more