Reviews for Sweet Frog in Plainville, CT
Very disappointing to pull up to the store at 9:30 to see them shutting off the open sign especially since they were supposed to... be open until 10 which was confirmed by the business one week ago. One couple walked up to the door, pulled on it and knockedon the door while the girl ignored them and continued closing the register. Read more
5 people turned away after the place closes 30 minutes early ????????????
If the website says you close at 10 don?t lock your door and ignore us at 9:30 after we drove 15 minutes to get there
The frozen yogurt was very good. But the lady running the store was very rude, was on her phone the whole time, didn't explain... anything, didn't ask us what size just handed us a cup and we waited for 5 minutes for her to get off the phone and put ourtoppings on. They weren't even busy. Good frozen yogurt though Read more
This location is very clean, good yogurt and sweet toppings. And never too expensive, everyone should look into signing up in... the kiosk to collect points and get coupons or text alters occasionally up to 20% off on a cup of yogurt at cash register. Read more
5 stars for the froyo but minus 2 for customer service. I got a text from sweetfrog saying hoppy birthday receive a free 12oz... cup up to 5 dollars expires 1/24 so the kids ask to go there tonight and I figured at least I dont have to pay for my own I showthe women my text and she tell me sorry you gotta go online and do something that I couldnt understand. I corrected her andshowed her the message again now she says put each cup up individually I'll weigh them and give you a free one again I say I'llpay for the 3 kids mine is free up to 5 bucks. Again she says something no one understands and weighs each one and instead ofgiving me my $4.44 cup free she takes my sons $2.10 cup off and says ok I gave you a free cup. Wow really . I've seen people inline pay $20 bucks for 2 cups. Pretty sure they make enough money to give 1 cup away to customers that go there more than once ayear seriously this store wouldnt shut down. If you dont want to give a 5 dollar cup out dont offer it Read more
Went there with grand daughter to redeem her reward sweet frog free cup of yogurt from her school.Waheed the women in charge... told us that the reward card she received from school was a fraud.She would not redeem it even though it the school stamp onback.What kind of people deny a child who is innocent and worked hard for her reward.We will never patronize that store everbecause of very horrible customer service. Read more
Tablet broken and the employee didn't care he was completely silent. For 2 people to come here and it cost $23.00 you should... make sure people are getting the points they are owed or at least give out a coupon once in a while besides something is alwaysbroken or always out of a topping we want . I can go to Dairy queen for $9.00 and I love it and never have any problems. Read more