Reviews for Chick-fil-A in Plano, TX
Excellent customer service the food quality is always outstanding, and despite them being very crowded at lunch time they always... manage to keep the flow and not compromise their hospitality nor quality. Read more
This was my first time visiting this location because we were in the area. We love chick-fil-a, and they?ve always been on... point. Unfortunately, this time they got the order wrong. I ordered a five count nugget for my daughter, and she only had threein it. That was really disappointing! Read more
Service is always great! But y?all need some music inside. It?s brutal to sit in silence and eat and all you hear is the... employees conversations. Read more
Always fast service, friendly people, and good food. The shakes are incredible. I love that you can rely on this place and it's... consistency. I recommend using the app for even faster service and to earn points for free food! Read more
Mr. Eager, A lot of people talk great about Chick fil a. We all know this brand it?s one of the best in the fast food industry.... What is sad about your location it?s your people and the values. I truly believe chick fill a it?s about empathy ?every life hasa story? I recognize this because I work in the food industry and your brand was a great example for my team members. BUT I havenever experienced something like tonight. I took my children to get a kids meal they not only crave your food but also yourplace because it?s convenient. Whoever took my order simply said we are about to close and that?s the beginning of a worstexperience. The delivery took a while and I complain but the ?funny? part was having a whole crew laughing at me because I wascomplaining. HOW SAD ITS THIS? I?m not asking for money back, I don?t even want a free meal. I just want to let you know aboutyour staff and the PERCEPTION I have to take on my way back, please. I would ask??? Could you please PUT THAT VIDEO BACK AGAIN.So they might understand empathy it?s what was missed. Poor handling, poor customer services POOR VALUES!!! I hope your crewunderstand experiences not necessary come with great food and ambiance. ONLY WITH A SIMPLE SMILE which it?s free of charge. Read more
I was having a alright experience here till I drank my drink and it tasted like water so I went back up to the front and told... the cashier the problem and I ask for a lemonade since it wasn't part of the other drinks and as she goes to pour my drink ayoung "manager" comes and was like make sure you charge her for that. I have no problem with paying but I mean if YOUR machineisnt working properly I think you should make an accommodation for the customer not up the price.. then it was the way shejumped in the conversation like I was stealing or something. if that's the way she talks to people and resolves customers issuesanndd she's a manager?? I will not be coming back here.. Read more
When did Chick-fil-A start limiting the amount of sauce they would give you? And I haven?t heard the standard my pleasure... either. Chick-fil-A better get on top of their game. I went out of my way to have lunch here today but this did not feel likethe Chick-fil-A experience I was told I could not have four packets of sauce with two meals. Read more
Service was great until I found a bug in my Cobb salad which I got through the drive thru. Went inside to tell the employee and... she had a stank face like if she was bothered by me going to tell her about my issue. I will not be coming to this locationagain. Please hire better supervisors. Read more