Reviews for Papa Johns Pizza in Plano, TX
always good, never have messed up order, very fast delivery, use the good cheese at Papa Johns and this store stays clean
Papa John's has gone into the toilet with customer service. They can't keep drivers and contract with Grubhub for delivery. ... The management at this store is frankly poorly trained. Had an issue where the wrong pizzas were delivered. Called and themanager said the correct pizzas would be right out. Called an hour later and waited on hold for 30 minutes. Called corporateon the other phone. Finally got through to the store manager and put the phone on speaker so the corporate rep could hear. Manager stated they tried to deliver the second and could not find the house. We order food 3-5 times per week and no one evernot found our house. Easy to find, well marked and on the corner. He stated that they can't deliver my food rudely with thecorporate rep listening. Asked why no one called if they were lost. He said they are busy and I am not getting my order. Corporate rep stated he would file a complaint and we would hear back in 48 hours. Said he could not believe the manager actedthat way hearing for himself. Never heard anything back, no acknowledgment, no appology, nothing. Why does the Dominos inthe same area have no problem keeping drivers? I can handle mistakes from time to time, but flat out lying, there is littlePapa John's can do to earn my business back. Read more
Worst service i have ever head from a pizza place. I have ordered 3 times from here and the first one over an hour and a half... late and didnt bring the right order so i had to go up there and wait for them to make it. Second time the were on time. Thistime there are running about 30 minutes behind. You guys aint got enough brains or sense to deliver the correct order. Yall aretrash and should be shut down. Read more
I will give a zero star if I can. Placed a pick-up order of Large Epic Stuffed Crust Cheese Pizza with Grilled Chicken,... Pineapple, and got a Pepperoni pizza and found a HAIR inside the pizza. I called the store, waited for 25 minutes before anyonepicked it up. The gentleman found my order, and after I explained the situation, he said "I can't help you right now", then heHUNG UP ON ME! That is not what I expected to hear. I called the second time, waited for 5 minutes, then GOT HUNG UP AGAIN!Maybe they recognized my caller ID? NOT ONLY I GOT THE WRONG PIZZA WITH A HAIR IN THERE, I GOT HUNG UP THE PHONE TWICE!!!!! PapaJohns at this store used to be my favorite place, but I don't know what happened. They don't care about their customersanymore. Read more
So I ordered about a month ago and got a cold pizza 2 hours later from door dash. Ordered today at 525pm at 7p decided to cancel... and spent 10 minutes navigating their phone system to get someone not at the store, then after a discussion with them gottransferred to the store and after a wait finally canceled my order. At 715p it showed up but by then I had already gone adifferent route for dinner so I refused the order. Papa Johns used to be my favorite place but whatever has happened lately withdoor dash has made them a consistent disappointment. Read more
Unbelievable and Insanely disrespectful establishment at this Independence location. I'm also contacting corporate because the ... Owner and it's Managers need to be held accountable. I ordered Papa John's today and last week. Last week my pizza arrived anhour & forty minutes late. It was cold and wrong. They gave me 50% discount on my next purchase and I thought that's not tobad. I called today to redeem it and the staff didn't sound to happy to give it and my pizza not only took another hour and ahalf! They left all 4 boxes outside on the ground with no knock or phone call in 40° weather for 10 mins. I only looked outthe window and saw them sitting there! I am to irrate to call! I'm flabbergasted to the max.. I never right bad reviews butthis is my first. Wow! Reaching out to corporate soon. Read more
Super friendly staff. Pizza is always awesome. Chocolate chip brownies are amazing! My experience has been very positive... here. Read more
Great customer service. Pizza was just fine