Reviews for Popeyes Louisiana Kitchen in Plano, TX

This place is good if you want to pay for food, but not be given it to eat. I Ordered a banana desert with meal. They charged... me for it. But didn?t give me it. I was 10 min down the road when I realized it was missing. Went in and asked nicely if theywould help me out. They said there is nothing we can do. Live close by and dine frequently. Won?t anymore! They charge youbut won?t feed you! Chick fil a is next door! Go there! When they make a $2-3 mistake they fix it quickly! Read more

This is the second time I have gone to this location. The first time I ended up just leaving because they were apparently out of... chicken. This time I ordered a #3 12 piece. The nuggets were good, but they forgot to put in my side and they gave me a regularcoke when I asked for coke zero. For the price they charge I am upset that they didn't get my order right, but more upset thatwe were the only ones in the drive through....if the two at the window could have stopped flirting long enough to do their jobmaybe my order would have been correct. And since when does a restaurant allow workers to leave their shirt unbuttoned to themiddle of their chest? Flirting or not it is very unprofessional. Read more

I have tried and tried to give this location the benefit of the doubt, but I just can't continue! I was excited when I saw this... store coming before they even opened. 85% of the time that I've visited, what I received was not what I ordered or there'ssomething missing. Don't normally visit at lunch time, but I did today. Drive-thru line was long, which I was prepared for. 3piece spicy combo is what I ordered, received a thigh, a breast and "2 chicken strips" which was covered in batter and fried toohard for anyone to eat unless you're an animal. Not spicy AND my sprite was carbonated water. Since it was lunch time I didn'thave time to go back up there. Phone calls went unanswered. PLEASE BELIEVE THE NEGATIVE COMMENTS OR YOU MAY END UP MAD orFRUSTRATED LIKE WE HAVE!!! Read more

Ordered a chicken sandwich without pickles, the cashier repeated the order back correct. Even my receipt is correct. When I... arrived home, it still was incorrect. I gave this location several tries. Last night my order was $30.30, the young lady in thedrive thru, stated only dark meat is available. The time was 8:30pm, I asked how long for white meat, since the 11 piece was amix meal. She then stated white meat was available. I was bit confused. I waited for my order about 10 minutes. Opened the boxand it was one breast and everything else was dark meat. I requested a full refund. I'm very disappointed in this location. Foodis either cold, out of white meat or order is incorrect. Read more

Well they messed up my order. But promptly fixed it. And there was this fine girl working in the back. Just being honest. Little... eye candy during lunchtime. Chicken was crispy!! And sweet tea was on point. Read more

I asked for a 3 piece dark and I guess someone does not know the difference between dark chicken and white chicken. The chicken... is cold and I also got a very small amount of kinda cold fries. I have been here twice and both time has been mediocre to poorservice. Read more

So disappointed. I ordered a large red beans and rice and a biscuit. They were out of large containers, so I was handed three... small containers of mostly rice and very few beans. I paid over six dollars for rice and a biscuit. On a positive note, the girlworking the drive through was friendly. Read more

Second visit to a Popeyes this one near our neighborhood. 1st one was in TN. We got a coupon and split one of the larger meals... which got us leftovers. Fast service after placing our order. Large number of people came in just after getting our stuff. And anumber used drive-thru. SHE who cashes my retirement check says the the women's restroom had hot water to wash hands which shelikes. I posted a number of photos of interior. Lots of competition at this intersection for chicken; Layne's, KFC, Chick-fil-laas it opened a few weeks ago. Read more