Reviews for Dunkin' in Plattsburgh, NY
Waited almost 20 minutes for two everything toasted bagelsdoesnt take that long to make when there are 2 other employees... standing there too. I left and will not be back again hopefully they gave or tossed the 2 I ordered out. Read more
I go to this one just for convenience because it?s right off of the ferry, but they ALWAYS mess up and never give you a receipt... so you can get your money back. Once I asked for a blueberry MUFFIN and somehow got a blueberry DONUT. Today I got a bagel withextra cream cheese and this is what I got LOL Shoddy staff/location, better off going into Plattsburgh to get your money?sworth. Read more
I have gone here 3 times and each time they have either gotten my order wrong or forgot items. I understand being short staffed... and am more than willing to be patient but at least get my order right. Read more
There is this manager over there, she has short brown hair and she?s real masculine in the face. She was very disrespectful when... taking our order in drive thru and dismissive of us and we told her we needed a little bit more time to decide what we wanted asif there was anybody else in the line and we were holding it up which there wasn?t and I can see why. As soon as we came up tothe window I showed her my heart to show her as proof that I worked for white management as well and there is a 10% discount forthat and she told me in a snotty matter that I?m going to need more proof than that. My sister ordered an iced latte with sugarpackets which we asked for her in person to put in the bag and lo and behold it was not there. Not too long ago a young girlquit that job in tears and I can see why she would be in distress this place is absolutely abhorrent and that unnaturallyaggressive woman needs to be reprimanded for the way she speaks to customers and treats her employees.???? Read more
The last 4 times I ordered an iced coffee with light ice. They put the normal amount of ice and I was treated rudely when I... complained. Today they took my coffee back and when they brought it back there was no ice and just a little over 3/4 full. Tiredof complaining I just left. When I went to drink my coffee I noticed dirt and lint in my coffee. I took it back and got arefund. So, if you want it their way, by all means go there. If you want something you can actually drink, go elsewhere. Badcustomer service and bad coffee. Read more
If you have any allergies DONT go here. I have been given a drink at least 4 times that was wrong and I got very ill, one time I... question it and was told that it was the right one and they refused to make me a new one. I figured okay maybe they just addedmore of one thing to make it lighter in color than normal but I got sick. And today I had to leave work. Definitely not happy Ihave called before and they don?t care and just say that it?s not their fault. I always am very specific with my order. And Ihave gone to many other dunkins in town and have never gotten sick or had any problems. Read more
Helped them out and had very respectful managers and workers , made me feel like I was one of the team , very clean and kept up... place. New girl seemed like she's been there forever and even treated me kindly. All around amazing. Read more
Hailey. Terrible energy, rushed and rude. After waiting almost 15 min in the drive thru with very few cars, I get to the window... and she hands me the coffee I ordered, with the hot coffee dripping over the edge. She sees it. I see it. I ask her politely ifshe can change the cup. She?s visibly annoyed. She leaves, comes back after a few seconds with what I assume is a new lid butnot a new cup; no big deal, at least the hot coffee is not dripping on me. As I take the coffee and proceed to put my car indrive to drive away (i guess not fast enough for Hailey) she says out loud, ?? C?mon Lady, Jesus!!!!?. Although I am almost gone- and I guess she didn?t think I heard her- i put the car back in park and turn back to ask her her name. ?Hailey? she sayssheepishly, but no apology. She smuggly continues to serve the next in line. I feel sorry for small cafés like this who have ahard time finding staff and have to continue to employ a woman like this. I have read other reviews. She?s no doubt the shortbrown-haired woman others have reviewed negatively. She?s terrible. Read more