Reviews for Dunkin' in Pleasant Valley, NY
I have ordered from this place a few times and I only do it out of convenience because it is close by, and every time they have... messed up my drinks and food multiple times. First the bacon would be extremely burnt to the point where it didn?t taste sweetanymore and just charcoal. Also when I ordered my hot chocolate, it tasted like straight up water it was like they didn?t evenmix it. Read more
A hole in the wall location, But wow. Friendly staff found !!! Fast service. The guy making the sandwich items is spot on. Wish... all the locations were like that. Read more
The drinks get an A+++++, the food was awesome for appetizers I had the stuff avocado with Shrimp is was light and refreshing I... had a beautiful steak with rice and beans and a refreshing salad. The staff goes above and beyond. Read more
Fast, friendly, comfortable. If you like Dunkin' Donuts you'll like this one. I'm a fan of their dark roast coffee. No drive... thru though. Read more
I felt it was one of the better dd all food and drinks were fast and done correctly staff from cashier to server was polite... efficient and courteous and i had a big order they didnt 4get anything either Read more
These new staff members are rude and they do not read the instructions for the mobile orders at all. I've been going to this... establishment for years and since recently it has been the worst when it comes to customer service and product quality. I mostlymobile order and now when I pick up my order it is not right but even I eventually have to go in and wait due to my late orderand and when I do I get to see them make my drink and 10/10 x they have made it incorrectly-according to my choices , and todayhappened to be one of those days. My hot large macchiato was a cold macchiato, when I expressed this to a member rof the staffI was given an attitude immediately. As she was remaking my order (inconvenience, the whole point of my mobile order is so Ican grab and go) it I saw she splashed 6 shots of flavor when I specifically asked for 2, I interjected, she then snapped at mesaying it is the "standard", now im paying even closer attention she takes out the milk so I politely reminded her that it isoat milk because she is obviously not reading the instructions on my order, anyways, she exclaimed: " this is oat". Making suremy order was correct at this point was important so it might have seemed a but annoying but she was plain rude and disrectful- Itried to talk to her nicely saying that is not how u talk to customers especially when you are the one taht made the mistake Inthe first place, she insisted in talking over me and continued to be rude- I get that it is coffee and it sounds trivial butcustomer service is customer service. If you aren't able to follow instructions and have common courtesy towards customers, acave or in the ocean job is will more suit behavior. CONCLUSION: BRING BACK THE OLD STAFF AND GIVE THEM A RAISE. Read more
Over $3 for a bagel at this point and they intentionally give you the burnt, brown left over from the night before. Y?all lost a... customer because I promise I will never step foot in this building again Read more
Awful. We paid via kiosk for munchkins they didn't actually have. They subbed a doughnut we didn't want and you don't get to... choose your flavors or pay cash. Time to close... Read more