Reviews for KFC in Pleasanton, CA
Better than my expectations. food is in good price and taste OK. The cashier is fun and slip to the front. I like the historical... photos shown in the store. My kid loves here. Read more
This place sucks. I went tonight with a coupon for 9 piece double Mash, whick is legs and thighs. I come home with legs and... breast. If I wanted white meat, I would not have ask for all dark. This isn't the first time they have messed up my orders. Butthis will be the last, yall just lost a customer. Read more
=================== Cannot help but write another bad experience. I had thought I would never go there again, but ended up... ordering online again in a weak moment yesterday, this time it was even worse than last time. I would give them 0 stars if it isan option. I had this order placed for 8pc bucket, and when I went in at scheduled pick up time , staff attended me after 5 minsand then when I told about my order, the guy laughs and says we are out of chicken. (He laughed! ) . Now comes the best part,he goes inside without saying anything further , shows up after another 5 mins , gave me a phone number and asked me to callthat to get my money back. They would not initiate the refund in the shop ! Now I am stuck with KFC HQ number which I have tocall, called twice, they never picked up. There was not a single apology from the staff for the inconvenience !! Un believablybad service. Keep away if you can. =================== Have ordered from here a few times. Such irresponsible staff. Not asingle time they kept the pick up ready. Ended up waiting 20mins everytime despite reaching after the scheduled pick up. Everysingle time they manage to mess up something or the other in the order . I hope everytime that this might be one time mistake,but seems this is one area where they are super consistent!!!! I am stuck with these folks as I live in the area, but given achoice I won't. NB: to be fair, out of 5 times, 1 time I got an apology from the staff and a cookie Read more
Update: was reimbursed for this purchase by restaurant. $80+ order; half of our sides were not in the bag & the entire bucket... of chicken was tiny wings and drumsticks which is not what I ordered. Contacted the restaurant and was hung up on the firsttime. After getting someone back on the phone the second time, I was told they would give us the correct order of chicken &missing sides, if I came back. After arriving back at the restaurant I was informed there is no cook available to fry thechicken and they could only give me our missing sides. This was at 7:45pm on Thursday which is ridiculous because the restaurantdoesn't close until 10pm. I would rate it zero stars if I could..... Read more
I am giving feedback in the hope that the store management will improve its service. This is the only KFC near my residence and... I hope it will become better. This restaurant tends to run out of stuff on the menu quickly. I ordered a family pack at 8pmtoday and was told the mashed potato and biscuits were out. 8pm is still early from their closing time of 9:30pm. Further,ordered crispy chicken but got the original. This is not the first time. A couple of months ago, went to order lunch at noon andwas told there were no chicken! The people there were nice and the food was good. Hope management will fix the problems. It is ashame to see a newly renovated restaurant close. Read more
visited after they reopened recently, service was bit slow but friendly. The Place was bit small so it looks crowded and the... billing line was till the outside. Food tasted good and fresh. Read more
Food was hot and ready quickly, worth four stars. Fast, courteous service, and good value meals worth another star. Tables... were clean. The cashier even returned an extra dollar after I had miscounted. Read more
Today i was helped by Daniel and personally if i was management I would highly consider giving him a raise or promotion. First... of all, The food was outstanding, second Daniels customer service was outstanding. He was very friendly and even recommendedvarious delicious items. Daniel was very professional and for that reason i will continue to be a customer. Read more