Reviews for Cold Stone Creamery in Pocatello, ID
With all the negative reviews about service and the lack of good help, why, oh why is this place still like this?!? Doesn?t the... manager or owner check these reviews? They?re written for a reason, and not just for prospective customers. There were 4employees that I saw when we arrived. One customer ahead of us. Only one table occupied. NOT busy! We waited to be helped. Whensomeone finally came over to help us, we told the girl one of the items we wanted. She just stood there looking dumbfounded. Werepeated the item, pointing to a picture on the case. This seemed to be possibly a new winter item (pumpkin). The girl had to goask someone what it was. I don?t have a problem with employees needing to check the recipe for new items, but why aren?t theyinstructed about new items and where to check the recipe?!? This girl was clueless. Where are the memo?s about new or seasonalitems? For our second item, I verified first, if they had hot fudge or whipped cream. Since they didn?t have hot fudge, I askedfor their chocolate sauce and whipped cream on top of my ice cream?like a sundae. I noticed that the girl (a different girl) wasgetting ready to mix everything together. I stopped her and explained that?s not what I asked for. I explained?again that Iwanted the fudge sauce and whipped cream on top of the ice cream, like a Sundae. Really? Do these girls listen? Are theycompletely clueless to everything? I couldn?t stop laughing when she finished and handed me my ice cream with that squirt offudge and that itty bitty one squirt of whipped cream. Once I started eating, I realized there was no caramel. It?s included inthe selection I picked. The only way to get another one made in replacement, was to purchase another one, or add the caramel tothe existing one. Adding the caramel just wasn?t the same since my ice cream had already softened. The caramel just blended intothe ice cream instead of having ribbons of caramel throughout. They refused to start from scratch Read more
Flavorful ice cream! It's not cheap but a good taste experience. This location uses a lot of ISU students as employees and they... don't seem to care as much as other cold stones that I have visited. I say that because they will add your mix-ins but theydon't really incorporate them just like fold the ice cream over them and call them done. Read more
They have good ice cream but service is slow and they need to have 3-4 employees working back behind the counter to keep up with... demand. Over all pretty good place for ice cream. Read more
I?ve never been into stone cold creamery but my sister loves to go there so she was telling me how great their chocolate... icecream was so one afternoon I went in and saw a picture of an icecream called cookies cream with caramel I thought it lookedgood so I asked the girl that was working there if she would please make me one like that ,so when she gave it to me it lookednothing like the picture so I asked her if it is supposed to have Carmel sauce and she said she could put some so she justspooned a little on top and charged me 7 bucks which I don?t mind paying if it?s good that looked like a big mush that she justmixed all together I ended up throwing it away cause it was horrible , think that if your going to hire all this young kids youshould take the time to teach them how to do the jobs I?m so tired of going to different places where there are this young kidsworking that have no work ethics and no experience whatsoever and don?t really care about their jobs very frustrating what ourworld has come to terrible customer service. Read more
Unfortunately service was not good. Went on a Saturday night for an after dinner treat. The line was to the door and the 4... employees were asking everyone what they ordered multiple times. They were prioritizing chatting with each other and whilestanding in line they went to the back to change the music 3 times instead of helping customers. The tongs to add the mix inswere stored on top of a dirty glass surface and when I asked for different tongs since the surface wasn?t sanitary they did washa pair but were making jokes about my request with the other employees and then instantly put the tongs back on the dirtysurface. There were visible crumbs of food on this surface. The ice cream was great. Delicious as usual but I was shocked atthe service. Read more
These guys are great! So friendly and hopping with orders in house and in the phone. It was great to have a little entertainment... with the dessert! Friendly, fast and fun! Thanks you so much for a great date night! Read more
This place is so delicious! They have a flavor and size of ice cream for everyone. Also try their ice cream cakes. Great place... to take the family for a sweet treat! My favorite ice cream is Cookie Dough Doughn't You Want Some! Read more
Lots of flavors of icecream and lots of toppings to mix into that icecream for loads of different flavors. If you're allergic to... something, tell them and they get new mixers and bowl to mix your icecream in! Read more