Reviews for Dunkin' in Poland, ME
Absolutely above and beyond service from Mercedes and the morning crew. I ordered a Bacon Egg and Cheese sandwich on a plain... glazed donut and it was a struggle at first to find the way to ring it in but they made it happen, with a smile on their face,and laughter from all of us. This is exactly everything I?ve ever expected from customer service and then some. A huge thank youto Mercedes and the morning crew of this store Read more
Service was slow. Went there at 610 pm asked if they had frozen coffees they said yes I ordered one went to the window for them... to say they turned the machine off because they close in 45 min. It was a 95 degree day. Read more
The workers are beyond helpful here. They were so nice to the people I support. They were patient. They all deserve raises.
Very slow service. Ordered online and used the drive through. Still waited for 20 min. Wanted to drive off because I would be... late for work and I was not expecting to wait that long. But since I payed for my order online I had no choice. Seemed there wasa single person taking orders and handing them out in the dive through and a single person making orders but and 4 others justwatching the others work. Not sure why it takes so long in the morning when there seems to be plenty of staff. At least my orderwas correct. Read more
All of our drinks were weak. Took 20 mins just to get 4. Staff is rude too. And the last time before that i ask for extra sugar.... The label said 1 sugar.. Smh Read more
This store never has what I want or I am sure others want! I ordered a hot chocolate for my son and was told the machine is... broken! Sounds like McDonald's and their ice cream machine! They didn't have any cheese bagel twists! Only things I stop at DDfor!! Don't waste your time! Read more
Only leaving one star because It won't allow me to leave zero stars! This location is a joke! I order my drink at 5:28 pm I walk... in to get my drink at 5:48 just to tell me sorry we cleaned our machines already. Mind you they have 3 employees working at thistime. Now back up a few months ago, I ordered my drink 1 hour before closing...I show up there to get my drink and what do uknow sorry we shut down our espresso machine already. I say to her it's an hour before you guys close! So here tonight I ordermy drink over an hour and a half before closing...and you guessed it no drink tonight either! Not to mention they are like sorrywe're not trained on how to refund on the app. THEY EXPECTED ME TO LEAVE WITHOUT GETTING REFUNDED! IS THAT HOW YOU MAKE YOURMILLIONS DUNKIN DONUTS IN POLAND!?!? I spend a lot of money at dunkin donuts ....needless to say I will be giving my money to adifferent location!! Read more
This afternoon I went into the Dunkin' donuts at 1385 main Street and ordered a macchiato I had $946 points on my app which I... use 900 of them which I thought covered my macchiato come to find out after my points had been deducted that it did not cover mybeverage and the team member I refuse to give me my drink unless I paid cash for it after my points were already gone so I hadto suggest ordering a latte instead of a macchiato because that's what the points were for this is just ridiculous. I was alsotold that I was not able to get my points back and that I had to pay for the beverage or that was it. I go to this Dunkin'donuts every single day and spend my money there needless to say I was not satisfied with this service. Read more