Reviews for Papa Johns Pizza in Pomona, CA
Placed an order only to be called half an hour later and be told that the online order was not responded to and the store... couldn?t be reached by phone from headquarters. Read more
Worst place ever!!! They don't even pick up the phone.they messed up on my order got it all wrong from the pizza to the sides to... the drink like are they even doing there job right and when told the driver my order was wrong he just said that's your order ifdidn't think so to call the office but they don't pick up it's all operator automated when pick to speak to manager goesstraight to voice-mail even when placing my order sounded like an operator some where in the east.willnot be ordering again. Andwould like a full refund. Read more
I am writing because the two pizzas that we ordered, We did not get what we ordered. A large supreme a medium pepperoni and... Italian sausage. The supreme fell apart. what they were bad can't eat We receive a small cheese pizza, not a medium pepperoni& Italian sausage. So I called the management who were no help. Yours truly, Mr. Carlos Vidrios Read more
To the hardworking young lady on the front desk.. I?m sorry for being a Karen. I was hangry and you didn?t deserve that attitude... form me. This my first time making online order and I forgot it was dinner time and got carried away by the long wait. Iappreciate the staff for their service despite there being so many of us. But I will say this... people ordering in advanceonline: keep in mind dinner time will go by slower. Expect you pizza to be ready in about 45-50 min. Would also help if the sitedidn?t say 15-20min ready during that time (about 5-7pm I assume) Could you imagine how much better things would be? I don?tknow but there has to be some way to avoid this.. a hangry rude customer (like me) shouldn?t give these workers that attitudedue to faulty online false advertisement. Thank you for coming to my TED Talk LOL Read more
Love their cookie every time, great place. usually on time at delivery , and if late on really busy days, this store does not... hesitate to offer a good discount coupon . Had a chance to talk to owner once while at the pickup. Seemed very decent honestreasonable guy. Read more
Luis has answered the phone a few times Great customer service skills. One time they took a little longer than usually. I ended... up calling and checking in and he gave me a pizza for free. This kind of gesture shows his character. I now only order fromthis pizza location and when I have business in town I always order papa johns! Read more
Never had a problem with this specific location. Usually do carryout, but sometimes order online. Pizza is 8/10 on a good day,... way better than little ceaser vomit. Seems healthier or at least less greasy than pizza hut / domino's If these negative reviewsgave more info I would watch out for that or it would help the staff better themselves. Read more
Ordered large 1/2 Pepperoni 1/2 double cheese. The pizza was very good.