Reviews for Dunkin' in Pontiac, IL
Went through drive-thru recently and ordered a signature latte and a bagel when I got to the window and tried to redeem my bagel... for free, she scanned the QR code on my phone and then I paid. She then handed me my drink and told me to have a good day. I hadasked politely about my bagel and she looked confused then the guy came over and said oh I forgot to put on the bagel thinkingnothing of it they type it in and I scanned my QR code again. Then they told my total I showed them and said it was supposed tobe free with my purchase of the drink. They then refused to do anything when it was there mistake. I understand mistakes aremade but you should always try and make things right with the customer. Read more
Frozen pumpkin spice coffee wasn't the greatest. Should be a little more frozen and less watery.
First issue - no soap in the bathrooms. Gross! Then their iced coffee was unbearable bitter, even though it?s the same order I... always get at every Dunkin?. Tons of flies inside the store too. Yuck. Read more
Owner is incredibly rude and I've ordered the same drink everyday for the past 3 days and gotten a different drink every time.... Idk if they don't know how to make it or they don't care but it's aggravating. Read more
Got a latte and a ?plain bagel? threw the drive threw. She didnt ask if i wanted it toasted or cream cheese just pull around.... Pulled up the the window she took my money and then handed me my latte and the she handed me 2 mini plain bagel bites thingswith cream cheese. I asked her if they had cream cheese in them and i told her that i wanted just a bagel!! Waited way too long.Thinking all it took was for her to take a bagel and throw it in the bag!!! Now running late for work get on the highway andpull out my bagel. It is a bagel TOASTED and CREAM CHEESE!!!! So i pulled over on the side for the road seen if i could wipe offany of the cream cheese. Got half a bagel! The small half! So i paid 8.88 for a Large latte and a 1/3 of a bagel!!!! SHE NEEDSNOT TO BE AT THE DRIVE THRU!!!! She didnt ask enough questions if she thought ?plain bagel? was the new mini bagel bites! I knowa lot over a flipping bagel but half the reason i stopped was bc i forgot my breakfast!! Read more
I enjoy visiting this Dunkin Donuts I had to learn how to say what I wanted. Because I live in a Different State they want it... said differently here then at home. It is always great Thank you so much. Read more
Service is hit or miss but if the main guy is working drive thru we always get the best service. Everyone else not so much. I... shouldn't have to be late for work at 6am cuz they want to leave you sit at the speaker without help. Read more
Order coldbrew wanted to scan my app. Paid then tried to scan my app. She said it was to late. Also drink was made wrong. They... need to get it together. Read more