Reviews for McDonald's in Pontoon Beach, IL
Absolutely the worst McDonald?s. I have been ignored at the drive through order station numerous times. Staff is rude, slow, and... disorganized. Last 3 experiences have been terrible. Never going to this store again. Read more
Sorry about this review, but my hand is still numb. They handed me hot coffee and the cup was damaged. Whe they handed me the... cup it spilled onto my hand and all over the car. It took way to long in this drive thru, No one asked if I was ok, just heard,get another top, I said no another cup it's damaged. Please do better please. Read more
This place is just a disgrace... The staff is horrible and they have a bunch of young kids in there working. They gave me cold... food and an opened burrito.. they microwave them, they said. I asked for fresh food and that's how they treat you. The ownerhas an attitude too. They don't fill the fries up. One worker told me that her manager told her to not fill them up. So they'restealing money from us customers... I now go to taco bell everyday I work Amazon. Read more
DO NOT GO HERE DO NOT USE CURBSIDE I watched them clear the drive thru twice and began on their third time before I got in the... drive thru line and got my order. They do not take orders as they come, they will not care about your curbside order. They willmake wait as they push through customer after customer in the drive thru. I was waiting over 20 minutes as cars went rightthrough the drive thru. Twice! I thought maybe a fluke the first time, everyone deserves a second chance, but no. They'reterrible with the curbside orders and will put you last in line until it's convenient for them. Read more
Place was so packed not enough staff. The bathroom was disgusting. But the area around was great for my dog to use the bathroom
Out of town for Labor Day weekend and I thought Indiana had terrible service but I was so wrong, the lady taking the order... stopped after I said two items and gave me my total, proceeds to talk and laugh in the background & finally finishes getting theorder. My fiancé hands her the exact total at window one she drops most of the change, fine mistakes happen whatever. We get towindow two the lady says ?COKE?? No ma?am we had a sweet tea. Then it got worse once we got to our destination at this point Ifelt my order was messed up on purpose my daughter was devastated there?s no sweet and sour sauce but barbecue after she askedtwice when ordering, on top of that my two ?spicy mcchickens? are actually regular please replace your entire staff or providesome more training! Read more
They are always acting like they are closed and the lady girl that is there in the mornings with short hair is hateful and rude.... She screams at people every morning. Must not be a big morning person lol. But about 1day a week they act like they are closedand peek around the corners at people and giggle. 2 girls in there today (including the mean one w the short hair) was peekingaround the corner laughing and staring at me like I couldn?t see her. But never once come over to take my order there was aline of people behind me prolly waiting to get food before work just like me at 5:30-6:00 in the morning but they never wantedto serve anyone Read more
I placed a mobile order to pick up on my way to work. I pulled into my spot and they had everything to me within 5 minutes. The... lady was super sweet and the order was perfect!! Read more