Reviews for Tropical Smoothie Cafe in Poquoson, VA
I?ve been going to this location for years mostly for its convenience being that it has a drive thru. I?ve had some bad... experiences that weren?t handled very professionally and good experiences only because the gentlemen that works most days knowsme at this point and makes conversation. I do not believe the owners value their customers needs if at any point they would losemoney in the process. I?ve had smoothies made completely wrong and was not offered to be made a new/correct one and I?ve hadsome that weren?t blended well and couldn?t finish in fear of chipping a tooth on the frozen nuts that weren?t blended wellenough. I now see that when you pay using a debit/credit card, they use some sort of device to extend the card reader out andthe default option is to tip them. It was my first time not using the app and the employee stated to, ?Just hit Green toapprove? instead of explaining how to toggle down to NOT leave a tip. It is my understanding that a tip is not mandatory but tonot explain it to the customers in hopes they miss it and leave a 15% worth of their purchase is mind boggling to me. The worstpart is how you are treated after they realize you haven?t left a tip too. I will probably think twice before continuing tospend my money here as I feel very taken advantage of without ever feeling like the owners care enough to change. Read more
Tried the new green goddess with herb shrimp Flatbread, OMG it was superb. I can do healthy, but anything with green goddess... just seemed TOO healthy. But I tried it cause it had shrimp, and I'm glad I did it was amazing. And i WILL DEFINITELY orderagain. It should be something that stays on the menu, not temporary Read more
I ordered the new Hawaiian Chicken Wrap.Horrible!!!!! The wrap was so hard you needed a knife to cut it but you couldn't chew... it. Also I ordered extra chicken, it didnt happen. The sweet potato side, was cold and no taste. I dont think I will be goingback there any time soon. Read more
I've been here a few times and I suppose the only reason I have gone back is out of convenience. Today however will be my very... last time. The smoothies are subpar to say the very least. Today I ordered a wrap, for the very first time ever I was askedif I wanted extra chicken, now I see why and this is not exaggerated I literally had 3 small cubed pieces of chicken in myentire wrap.. This was the final straw. I NEVER WISH any bad on any company especially small business owners but I will be gladwhen this place closes down and it's only a matter of time. I will happily drive to the Tropical smoothie a couple milesfurther to avoid this place yourself the favor and avoid the trouble. Read more
Terrible service every time. VERY SLOW! You can pretty reliably count on having to give your order twice in the drive thru (once... at the speaker and then again when you finally get to the window). I'm fairly certain this is because they manipulate their inhouse time it takes to serve customer counter. The food is hit or miss, but based on past experience I won't be going there anytime again soon Read more
The smoothies are always good, though.. Shame!! Shame!! There are no barriers to protect your employees from customers! The... employees wear masks, but we still have to remain at least 6' away to be safe. Read more
A lady who worked there was rude (seemed almost racist) towards my husband. Refused to help him and instead had someone else... assist him. Then she made his smoothie and instead of calling out his name just said, "Here!". The only good thing about thisstore is it has a drive thru and the smoothies are good. Read more
Probably one of the slowest tropical smoothies I?ve been too especially there drive through you already know if there?s a car or... two in the drive-through it?s probably gonna take 15-25 minutes to get to the window and the best sandwich was takin away thetropical chicken salad miss it Read more