Reviews for Jacky Chen Restaurant in Portsmouth, VA

Lady at the counter was pretty rude to me when I tried ordering for the first time ever at the store.

My wife and I have enjoyed this food for at least 15 years and typically order fro them every other week. The moved recently and... their food quality went down and their prices went up. Now we are looking for another restaurant that offers the same type offood with better quality. Read more

Been going here for over a decade - consistently the best take out Chinese in the area

Jack Chen has the best Chinese food and good service nich place definitely recommend coming again 100%

I love this place! Great food and friendly service.

I ordered Shrimp low mein, fried rice and spring rolls. The food was delicious. I might also add, their sweet homemade tea is... the best on the planet! ???? Read more

I ordered Chicken Chow Mein which I assumed would be similar to the Chow Mein I have had at other places. For example, I eat... Trader Joe's Chicken Chow Mein regularly and it looks like the picture below. I also googled Chicken Chow Mein and all thedishes look similar to the Trader Joe's version. However, at Jacky Chen's it is a saucy cabbage, celery and chicken dish withoutnoodles. Their website doesn't provide a description so for anyone else who might assume they are getting a noodle dish, I haveprovided a picture below so you can see what you will receive at Jacky Chen's. I have been a loyal customer at Jacky Chen's formany years and was really surprised by the response I received when I called to explain that what I received was vastlydifferent from what I believed that I was ordering. I think it is only fair that they include a description or a photo on theironline menu so that customers know what they are getting. Instead of acknowledging that this could be confusing to customers, Iwas told repeatedly (in a condescending tone) that I must not have ever had Chow Mein and that the information that turned up inmy Google search was incorrect. Given that their version is so different, in my opinion it seems that providing a description ora picture would be the right thing to do for future customers. Although this was quite frustrating, the rest of the food wasgood so I am giving it 2 stars overall. On a side note, Trader Joe's Chicken Chow Mein is amazing and highly recommended! JackyChen's Chow Mein is a 1 star dish in comparison. Read more

This was my first time ordering from Jacky Chen using GrubHub. I ordered the sesame chicken combination and the beef fried... rice. The food was so fresh and delicious. My order arrived on time nice and hot. I will definitely be ordering from thisrestaurant again. ???? Read more