Reviews for Wendy's in Prattville, AL
My family and I stopped for lunch. After ordering our food. My burger order was completely wrong. So being nice I politely... informed the staff and they agreed to fix it. However, they got it wrong a second time. I decided to just live with it. However,a baked potato I ordered never showed up. I was told by staff it would be 10 minutes. 20 minutes later they totally forgot. Myin laws behind me ordered food and never even received theirs until they went up and asked for it. Could have been a bad day orcrew, but it you stop here be aware we were very displeased. Read more
Chiiiilllleee I spent $29 in here because of how the order was put in. I only wanted 3 cookies, which two could have been added... to the combos for 99¢ each. That option wasn't given, but it's all good. I enjoyed my date with my daughter there. Read more
Haven't been to Wendy's in many years, but had to check out their claim that their fries were preferred over McDonald's. The... fries were, in fact, very tasty (not sure they were better than McD's). The Bacon Cheeseburger was good, but way smaller than Iexpected. The Crispy Chicken sandwich was much skimpier than the photo online & did not have any tomato on it as claimed itshould in description. The prices were reasonable, but that is because portions are quite tiny. Jr. Frosties come in a 5 OzDixie Cup, but they were refreshing & enjoyed the new strawberry flavor. Staff was friendly. We won't wait so long to returnnext time. Read more
This visit was fast. Order was correct & hot. Associate at window was very nice, pleasant & said they appreciated my business!... As with ALL other fast food places, the prices $$$ are continuing to become astronomical (just for a burger). Read more
absolutely horrible service. the lady on the drive thru had an attitude with me the entire time and acted like she didn?t even... want to be taking my order. then, when i got to the window they tossed me my food and didn?t even give me a receipt. when ichecked my bag, i saw that i was missing an entire meal: a fry, a burger, and a drink. i was trying to properly communicate howi was missing food and she just went back and forth and denied that i was missing anything i claimed to be missing because ?sheknows what she put in that bag? yet refused to check my bags when i offered. then she proceeded to give me my drink and toss afry into a bag and told us ?to get out of her drive thru.? we never got a receipt or our burger and we had to pay for the drinkthat we asked for. workers are bitter, weird, and have terrible service and there are several reviews that say that, fix this,thanks ???? Read more
Went to pick up dinner late and everything seemed fine, I pulled around to pay and the kid was hanging out of the window. I paid... and he then asked me if he could borrow my debit card for the weekend ... I laughed and told him no but I had to post thisbecause he told me he was just going to keep asking customers ... maybe he was joking, or maybe they don't pay their employeeswell, so he felt the need to ask. Either way, it was weird and I won't be back. Oh, and they forgot my fries... Read more
This location used to be good. However is now very unreliable both for wait time and accurate orders. The have signs up that... their dining room is open, but they keep it locked. If you order from the app, you may have to wait 15-20 minutes at the drivethru only to have the order wrong and cold...then having to deal with the drive thru line all over again. Seriously, don't gohere. Read more
They have always had a slower drive through because of how they cook the burgers, but this location was on top of this time with... a smaller staff! They were working hard & getting orders out despite fewer workers! Read more