Reviews for Encanto Italian Grill in Prescott Valley, AZ
I have loved their food for several years now but very disappointed in the quality & quantity this time. Food was cold when... served & not much better after I returned it. I usually order the individual pizza so will need to go back & try that to see ifit is still good. Read more
Everyone had great foods. Good portion size. Fair prices. Wine is the small individual bottles. Beer is usual fare.
Food was excellent. It was busy when we were there and staff was doing their best, but an extra server would have made it... better Read more
I'm not the kind of person who typically goes to the internet to post poor reviews of local businesses, however, I'm hoping a... manager or owner will see these remarks and make some changes for the next guest. We went to Encanto Grill for my birthday. Wehave driven past it for years but never tried it out. Several things really put us off. Right when we walked in we noticed astrong smell of some kind of cleaning solution like Pinesol. That's fine for a bathroom but it's not pleasant in an eatingarea. Secondly, there are signs all over the place stating you will pay a 4% fee for using a credit card. This is ridiculous. Irealize it is probably a new policy due to inflation (thanks JB) but it's a real put-off to your customers to have to pay thecredit card processing fee. I haven't seen that anywhere else in Prescott Valley. Additionally, if you ARE going to implementsuch a policy, it would be nice to have some advance notice, like on your website. Then we could have come with cash. Kind ofridiculous to spring it on your customers right when they walk in the door. Third, before we went to the restaurant, I went totheir website to view the menu, etc. There were some coupons right there on their website so I took one with us to offset thecost a little bit. Turn off #3 was when our server informed us that no coupons were valid. What?! It came off your OWN website!!If they're not valid, then REMOVE them!! Good grief. The food was fine and service was average but I really don't think we willpatronize this business again for the aforementioned reasons. Read more
This was my first visit. It's a very large restaurant with lots of private booths or tables. Friendly staff, so I was encouraged... until I saw the "wine list". They only carry Sutter by the glass. That's okay. This isn't snobby Napa. Better than to be poureda glass of wine that has turned. So think... beer, soda or a mixed drink with your pizza, pasta or wings. Started with a smallbowl of wings (5) with honey BBQ. Yum! Finally, a restaurant that knows how to cook wings correctly and not undercook them. Thesauce is very good. They also have a lot of choices on your sauces. Next a small Hawaiian Pizza. I was very disappointed as thecrust underneath was burnt! Not just a little on the edges. I sent it back. Second crust is cooked perfectly!! Yum. Just tellthem light on the crust. Part of our business is to see how staff handle complaints. They are professional, friendly and aimto please the customer. Would I come back? Absolutely!!! Read more
Baked Ziti was very Delicious, Wings Amazing, Pizza cooked perfect. The Lasagna would have been even better if the noodles... cooked longer. Nice Restaurant. Read more
This place is simply amazing! Very friendly and efficient service and the food was so full of flavor and delicious my wife and I... completely cleaned our plates! Highly recommend! Read more
The menu on their Facebook page has the wrong pricing. It?s more expensive. The pastrami was bland. The Alfredo tasted like it... was out of a jar and the marinara was gross. I do not recommend this place Read more