Reviews for Papa Johns Pizza in Prospect Heights, IL
I ordered a pizza here recently..they marked my order like delivered even 15 minutes before it was actually delivered to my... home...And the Pizza was very cold, not baked well, too much of jalapeno, and there was not much of original sauce in it eventhough I asked for extra..it tasted very bad too...I would never order from here again ever... Read more
This place is definitely trash customer service doesn?t apply to this location they do not have customer services skills from... the staff who answer the calls to drivers to damn near management. They are 8 min away from my & I had to wait a whole hour formy order I called & spoke to the manager who was obnoxiously rude with no manners whatsoever who keep lying about my order beingin my way when it wasn?t when it finally was brought to me it was cold & nasty DO NOT WASTE YOUR TIME & MONEY at this location Read more
Guys, trust me on this. DO NOT EVER ORDER from this place. I have ordered from papa johns for almost a decade and this has got... to be my worst experience. Firstly they made me wait 30 minutes (the tracked showed as picked up). Then on top they got my orderincorrect. I called up the manager who said I can get another pizza made. Few mins late the pizza maker calls and tells me thathe was "out of ingredient" but as a "goodwill" can send me some store credit - which I NEVER received. Read more
Please don't order pizza here! waited an hour and brought a completely cold pizza. and the dough is more than half. I would... fire such employees without hesitation! they ruin the brand! Read more
Given the number of negative reviews, I ordered a stuff-crust pizza, wings and cheesesticks for pickup so I could inspect in the... store. Everything was made exactly on time. Everything was made perfectly and very delicious. I haven't enjoyed a PJ's pizzathis much in a long time. Read more
If I could rate 0, I would. This is not the first time this location messed up on my order. This was just the last straw. Never... coming back to this location. I ordered 2 large pizzas for delivery. I paid for delivery and I tipped the driver (biggestmistake ever). When I opened both pizzas, I was in awe (see picture below). I called the place right away and told them that Ijust received 2 pizzas that look like they've been carried on their side. I was told to bring both pizzas back and they wouldgive me new ones. That is exactly what I did. Now, I paid for a delivery charge and tipped the driver who obviously doesn't knowhow to handle pizza boxes, which came out to be around $16. I drove myself to pick up the new pizzas and drop off these,thinking that I would be at least compensated somehow (free pizza, pop, etc). To my surprise, all I got is an apology and a"have a great night". If I knew this was going to happen, I would just go and pick it up myself to begin with. Would've savedmyself time and money. Thanks Papa John's for such a wonderful experience. At least this time they didn't forget half of myorder like the previous 2 times. Read more
Went to my cousins to have a good night hanging out, ended up starving. Ordered the pizza and bread sticks at 5:30 expecting a... 45 minute to 1 hour delivery. 6:30 rolls around and no update. I couldn't believe how the clock hit 7 and we had to makea phonecall to see what was going on with the food we already payed for ahead of time.. 7:30 came around and the pizza finally showedup.. Cold... So we proceeded to heating it up in the oven. The delivery driver actually asked how late our pizza was andrecommends we call and complain. ???? top notch job Papa Johns. Thanks for the remarkably enjoyable pizza service youprovided... ???? on a weekday. Highly recommended if you enjoy cold pizza! Read more
Incompetent manager and workers. Ordered online for delivery, waited over an HOUR before I called the store about my order as it... just sat at ?preparing? for most of that time. After I called I was told ?delivery was canceled?. Not only should the managerpay attention to that and reach out to someone who ordered but should also offer a resolution or figure the delivery out notonly say ?I can cancel it?. If I didn?t call I could be waiting all day for an order that would have never been delivered and mymoney would have been wasted for the incompetence of being unable to manage and communicate with a customer. And to papa John?sthemselves, don?t offer a delivery service if it is not going to be executed or communicated correctly. Fix your staff Read more