Reviews for Shell in Providence, RI
RIP to good customer service. It doesn't even have to be good, dam at least be congisant and not give an attitude cause a... customer wants to buy a cup or two of coffee! I guess the world is desperate for work so much that as long as you show up nevermind good work ethics and proper etiquette. Totally ignored me but as soon as two White men with badges came in the 5 starttreatment was on display. Colored girls at that! Keep your coffee from the hood. I'll take my business elsewhere Read more
DONT GET GAS HERE THE MACINE CHARGED ME TWICE!!!!!!!!! LUCKILY I NOTICED IT ON MY CREDIT CARD ONLINE ACCOUNT! I HAD TO RETURN TO... THE STORE TO FIGHT TO GET MY MONEY BACK !! I HEARD THIS IS NOT THE FIRST TIME THIS HAS HAPPENED HERE !!!! Read more
The Dunkin donuts here is awful. They overcharged my mom and then tried to ask for her card so they could charge it again and... when they realized their mistake they doubled down and tried to make it no big deal. They did give an insincere anddisrespectful apololgy but that was after they made my mom sit there and wait for over 10 minutes and then give her the wrongdrink while rudely demanding her card after over charging her for two large hot coffees and two donuts. Shame on you Dunkindonuts. Also to add insult to injury not only was my mom's drink wrong it also wasn't filled all the way up. We will never gothere again. Retrain your staff because clearly they need it disappointed and disgusted. Read more
credit card chip reader/ debit card doesn't work at the pumps. No signage on the pumps saying not to use credit or debit. Gas... attendant seems like they don't care about customer service. Also, they throw away lost in found items within 3 days. My opinionthe manager just trash anything . Read more
This shell location, which I have frequented for years, charged me $75 for a so called "cancelled transaction" at the pump. I... inserted my debit card, entered my pin and was directed to begin fuelling. I stood there for 5 min without any gas pumping. Ipulled out the nozzle to go in the store and find out the issue and the clerk was too busy entertaining a friend at the counterto put through my transaction when I had been the only car at the pumps outside. So I prepaid $10 inside, went out and pumped mygas, only to find an $85 charge on my bank acct the next day. I went back and dealt with a dismissive cashier who basically toldme it was my fault for not knowing that they hold $75 until you've completed the transaction and it should refund next businessday. Today is Sunday. I will never be back to this station and will warn everyone I know to avoid it Whether the $75 fee iscommon practice or not, a little politeness and customer service would have gone a long waym Read more
Got inspection done after it was rejected for a check engine at a dealership and Zack the service manger not only fixed my check... engine light but got my car inspected on time and my car is running like new with the tuneup job he performed !!! Better gasmillage as well saved me money all around Read more
Never going here again. I went to shell in this exact location spend 34 and change on 2 waters and 30 for fill up on my little 4... cyl subaru. I woke up the next morning with a 75 dollar charge. Im extremely pissed off. Wont ever be going here again Read more
The Dunkin? Donuts in the Shell station on N. Main St. is horrible they have horrible customer service and the manager Maria is... super rude to people they should have kept the old manager the food was better and the customer service was better Read more