Reviews for Starbucks in Purcellville, VA
Slowest Starbucks I?ve experienced and this is a regular occurrence. 30 min wait for a cold brew that was ordered 10 min in... advance. Read more
Always a line in drive thru, parking is limited and difficult, just not worth the trouble. The entire plaza is an accident... waiting to happen. AVOID UNLESS HAVING SERIOUS CAFFEINE WITHDRAWAL Read more
I would like to start by stating I spend $8.27 daily for a Venti Mocha with 4 shots of espresso and I have been doing so for the... past 15 years, I know I know, I do it for the convenience. With that being said. I have never been dismissed and treated the wayI was treated today, here is the kicker, it wasn't by one of the staff it was by the Store Manager. I came in to get a bag ofStarbucks coffee grounded down to use at home. When the staff member gave the SM the bag she began with this is not ours. Iexplained to her that it has the Starbucks logo and I have never had an issue before (except: during the COVID pandemic). Shethen stated, "I'll have to run this by the District Manager". As she was going to grind the beans and she was turning to do soshe began mumbling under her breath. That was quite irritating. I showed her my filter for my espresso machine and she saidwhat's that. I said it was the filter for my machine at home. She said, "I have never seen that before". I brought the filter inbecause I replaced my old espresso and in the past, they have asked me what type of filter I have so they can grind it to myspecific filter. Someone, please let me know how an SM of a Starbucks who doesn't know what an espresso filter looks like isworking there and has to be so codependent on her DM to make a simple call in her store to keep her customers happy. As I askedfor my bag and filter back to go somewhere else to get this done I mentioned I would write up a survey about her service and shesaid, "ok, have a nice day". Throwing salt in the wound. Not very professional. I have noticed the store environment and culturehave changed since she has taken over, there is always a period when the environment feels off when turnover occurs, but it'sbeen sometime now. I don't think it will change. Since this is the only Starbucks option near me, I guess Starbucks will be theone losing $8.27 daily. I'll be making my own from home moving forward. FYI Costco has a bean gr Read more
Yesterday around 6 pm went inside to order grande hot chocolate using my app. I forgot to loaded having left 3 dollars. The... total was 3.49 for drink. The person at the counter said you owned .49 cents. I said let me go to my car to get money. She saidI am sorry then I need to cancel your order because you are short. Go and get the money and order again. That was ridiculousfor .49 cents I was very disappointed with their service. The worst customer experience. . Read more
Not one of my preferred locations. The employes are always super nice. But they have been out of a lot of drinks for a couple... months so that's been ridiculous. They say it's shipping issues so that's rough for the employees I'm sure. Read more
Don?t come here between 8:30-9:30. I ordered for pick up and it said it would be ready in 10 minutes. It took 20. The drive... through line blocks the whole parking lot. And once you realize how long it will be to wait, it?s too late to cancel. Read more
So I ordered a matcha green tea latte which is already expensive as it is and I added an extra scoop of matcha as well?. This is... what I got. Straight milk for almost 7 dollars. Read more
The baristas are always quick and incredibly friendly, I've never had any issues. Recently I have noted that there is sometimes... a small wait for the drive through, but that is only on days that they are short staffed. Read more