Reviews for Sushi Shop in Sainte-Foy-Sillery-Cap-Rouge, QC

(Translated by Google) I was a very good customer, but that's over. It's been 3 times in 4 months that I have an order prepared... and I leave empty-handed. Not to mention the other times I had a lot of mistakes in what I ordered. - the 1st time the personwho took the order finished his shift shortly after and did not take over... well... I tell myself that it can happen.. - theother 2 times my order was canceled 30 min before the scheduled pick-up time. On the 2nd cancellation I showed up at therestaurant to speak to the person responsible. The 2 employees on site who were around 20 years old admitted to me that therewas no manager or supervisor. They were pretty much left to themselves. When I asked who their bosses were, he couldn't evenanswer me. I know there are worse things in life than this but I think it makes more sense... In short, I hate doing this butI strongly advise you not to order from this place. (Original) J?étais un très bon client mais la c?est terminé. Ca fait 3fois en 4 mois que je fais préparer une commande et que je repars les mains vide. Sans compter les autres fois que j?ai eubeaucoup d?erreurs dans ce que j?avais commandé. -la 1ere fois la personne qui a prit la commande finissait son shift peuaprès et n?a pas fait le relais? bon?je me dit que ca peut arriver.. - les 2 autres fois on a annulé ma commande 30 min avantl?heure de ramassage prévu . À la 2e annulation je me suis présenté au restaurant pour parler à la personneresponsable. Les 2 employés sur place qui avaient autour de 20 ans m?ont avoué qu?il n?y avait aucun gérant/gérante nisuperviseur. Qu?ils étaient pas mal laissés à eux même.. Quand j?ai demandé qui était leurs patrons,il était même pascapable de me répondre.. Je sais qu?il y a des choses pire que ca dans la vie mais je trouve que ca fais plus de sens ? Brefje déteste faire ca mais je vous déconseille fortement de commander à cette endroit. Read more

(Translated by Google) You placed an order at 6:50 p.m. for delivery. At 8:15 p.m. we received a call telling us that he was... unable to make our order and that he was canceling it. Result we waited 1h30 for nothing. I expect a refund and a commercialgesture quickly! (Original) Vous avons passé commande à 18h50 pour une livraison. A 20h15 nous recevons un appel en nousdisant qu?il n?était pas en mesure de faire notre commande et qu?il l?annulait. Résultat nous avons attendu 1h30 pour rien.J?attends un remboursement et un geste commercial rapidement ! Read more

(Translated by Google) I arrived at 7 p.m. when the restaurant is supposed to close at 8 p.m. to order sushi and the guy working... told us that it was not possible to order anything because the dishes were done. The restaurant closes at 8 p.m. but wherepossible to order anything, I think of the boss who had to pay him 1 hour so that he did nothing. In addition when we returnedthe music was in the piton like in a discotheque it took a long time before he came to answer us? This happened at the Suhi Shopin Cap-Rouge on August 29, 2022. (Original) Je suis arrivé à 19h quand le restaurant est sensé fermé à 20h pour commanderdes sushis et le gars qui travaillait nous a dit qu?il n?était pu possible de rien commander parce que la vaisselle étaitfaite. Le restaurant ferme à 20h mais où possible de rien commander, je pense au boss qui a du le payer 1h pour qu?il ne fasserien. En plus quand nous avons rentré la musique était dans le piton comme dans une discothèque sa la pris un bon momentavant qu?il vienne nous répondre? Ceci est arrivé au Suhi Shop à Cap-Rouge le 29 août 2022. Read more

(Translated by Google) I wouldn't order from them again! Order at 6:30 p.m. for 7:30 p.m. set back and call at 7:15 p.m. to tell... me that I will not process my order because they had just received a large order. Shame we cancel classic orders to take bigones that pay off even if they arrive after ???????? (Original) Je ne commanderait plus chez eux! Commande à 18h30 pour 19h30en retrait et appel à 19h15 pour me dire qu'on je traiterai pas ma commande car ils venaient de recevoir une grosse commande. Honteux on annule des commandes classique pour prendre des grosses qui rapporte même si elles arrivent après ???????? Read more

(Translated by Google) Bad experience. I placed an order online over a month ago. A few minutes later, I was called to tell me... that it would be impossible to place my order since certain ingredients were missing and therefore that I would be reimbursedwithin 48 hours. A week later, I still have no refund. I am still waiting and finally decided to contact customer service,because I am unable to speak to the branch manager. They get back to me quickly and inform me that I will be reimbursed in thenext few days. 2 weeks later, still no refund. I re-communicate with the restaurant, the manager being absent, I am assured thathe will call me back. I never got back. Very bad service!! (Original) Mauvaise expérience. J'ai passé une commande en ligneil y a plus d'un mois. Quelques minutes plus tard, on m'appelle pour me dire qu'il sera impossible de faire ma commandepuisqu'il manque certains ingrédients et donc que je serais remboursé dans les 48h. Une semaine plus tard, je n'ai toujourspas de remboursement. J'attend encore et finalement de décidé de communiquer avec le service à la clientèle, car je suisincapable de parler au gérant de la succursale. On me revient rapidement et m'informe que je vais être remboursé dans lesprochains jours. 2 semaines plus tard, toujours pas de remboursement. Je re-communique avec le restaurant, le gérant étantabsent on m'assure qu'il va me rappeler. Je n'ai jamais eu de retour. Très mauvais service!! Read more

My overall experience at this location was great. The only element that I could mention was the customer service; I didn?t feel... as welcome as I should be in this Sushi Shop. Indeed, when asking questions about the ?combo? option, that can be added to theplate of sushis, the answers provided were unclear and the employee looked not sure about the information provided afterwards.Also, I was waiting for X amount of time for something I didn?t know I was waiting for because the employee provided me withnothing after the payment. At least, the important elements of my order were fulfilled and delicious. I have no comment aboutthe sushis except for the good taste! I am always happy with the food at this location. Best regards, Matthew. Read more

Always good

Bon service