Reviews for McDonald's in Queens, NY
The drive-thru experience was HORRIBLE! If it wasn?t for the manager, Jarod, and security personal, Robyn, to aid and assist me... with my food I would?ve asked for a refund. The staff at the drive-thru were unprofessional and unorganized. I had to waitover 15 minutes for an order that NEVER came out due to their attitudes. I even asked for a manager but this request was notmet. Once I arrived inside to retrieve my order (with my toddler in hand), I was met by Jarod who was pleasant andunderstanding. Not only did I receive my meal within 2 minutes of waiting, my daughter was given ice cream by Robyn. Jarod andRobyn changed my experience from bad to amazing with their level of professionalism, kindness, and competence. Thank you Jarodand Robyn! Read more
Horribly service and rude staff. Went through the drive through after work this past week and when I asked if they had shakes... (because the machine is always broke) was told yes. When I ordered 2 shakes I heard the girl say ?OH MY GOD?. I asked for no icein my soda and I got ice. I asked for extra sauce on my sandwich?s, no extra sauce. When I went back to the drive through tocomplain because my order was wrong she got mad, laughed, and ignored me. Will never go back to this or any McDonald?s becausethey are a disappointment. This one is the worst but all McDonald?s have just gone down hill. They don?t train their staff to bepolite and helpful and do their jobs well they just take our money and give horrible customer service. Read more
They are usually quick and convenient location to pick a afternoon ice coffee. Sometime they make mistake in adding the right... amount of whip cream and sugar alternative (e.g., equal) for my hubby. Has-browns are good frying just the right amount of time. Read more
Few days ago I went to this macdonald for a large ice coffee and crispy spicy chicken sandwich. I order less ice in my coffee,... came with full cup of ice. Sandwich was old and burnt. I went to the manager for the sandwich, after few minutes later got thesame sandwich that I wanted the fresh one. Absolutely unacceptable and the service is like I went to a corner deli shop not in amacdonald. Shame on you guys. Read more
Service always slow. It could be a bunch of ppl working and their still behind. When going through the drive thru you always... have to pull up from the window to the side and wait for your food. Most of the time the food isn't even fresh or out togetherwell. Read more
The restaurant was very unclean. Tables were dirty, both double-garbage bins were overflowing. The cashier was very rude.
It's a great spot, but staff there seem confused on how to take orders. management need to be trained how to lead there... staff. No one wearing gloves . Staff touching there hair then food,also adjusting there clothes while preparing food. Poorleadership, staff giving friends/customers extra cups for drinks. Everyone needs to be retrained even management. Cause juststanding there there was so much complaints by customers, management did not care. Sad. Read more
This place closes whenever they want. Every time I come here they?re closed 30-40 min ahead of schedule. Tonight was the... earliest though, closed at 10 pm? I sat at the order screen in the drive thru, nobody spoke to me? After 5 minutes, and 2 morecars waiting behind me, I had to drive up to the last window. Saw 6-8 people and one waved to me that they were closed. So tiredof this McDonald?s. Read more